Operations Technician (14-month FTC)

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.

The role

• Manage the receipt, proofreading/formatting, and distribution of risk survey reports from IMIU engineers. Manage feedback of comments from clients in relation to these reports and issue final versions.
• Maintain an overview of engineers’ travel, expenses, and travel costs, liaising with IICH accounts team.
• Assist with underwriting systems as necessary.
• Plays a key role in facilitating and managing relationships with clients.

Key accountabilities

• Arrange travel for engineers’ site visits as required.
• Maintain an overview of the engineers’ expenses and travel costs and allocate as required between client accounts.
• Proofread and format reports to ensure professional and consistent quality.
• Manage the timely receipt of reports from engineers (i.e. manage overdue reports) and liaise with clients on outstanding reports.
• Manage feedback on reports to ensure report accuracy.
• Assist with underwriting systems as required.

Skills & experience

• Previous experience arranging international travel for a team.
• Administration experience, and the ability to maintain focus while reviewing documents.
• Experience with Microsoft suite.
• Good written and verbal communication skills (Including IT) as the role requires direct interface with overseas engineers and clients on a daily basis. A confident and assertive approach is also required.
• The ideal candidate will be a highly self-motivated individual who enjoys working in a small but vibrant team.
• Able to use own initiative and available tools to achieve departmental targets and objectives.
• To be flexible, a self-starter, with the ability and confidence to work independently.
• Able to work with immediate team members as well as wider teams within the business.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.

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