Claims Operations Technician - 12 month FTC

About us

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. This position is a 12 month fixed term contract.

The role

We deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.

Key accountabilities

• Management of monthly MI (claims and premium) and distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary.
• Validate, approve and accurately enter monthly claims bordereau into company systems to enable precise reporting on the nature and financial impact of the claims portfolio.
• Manage the receipt, registration, acknowledgment and allocation of claims notifications, via the Bordereau process and the Claim Portal Systems.
• Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems.
• Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding.
• Liaising with Finance to complete Reconciliation of claim payments and reserves on multinational inter-company accounts.
• Cashflow management of large payments and outsourced loss funds.
• Creating and updating operational process manuals and other procedure documentation.
• Assist with the documentation, maintenance and monitoring of compliance and governance initiatives.
• Support the Claims Performance and Technical Claims teams to review SLA compliance and internal and external audit requirements.
• Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team.
• Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives.
• Support new business acquisition initiatives.
• Produce regular and ad hoc operations and KPI reports, extracting data from internal systems.

Skills & experience

• Insurance experience in relevant claims or operational role.
• Accuracy and attention to details.
• Good analytical and problem solving skills including the ability to review and investigate large data sets.
• Good user of Microsoft Office products including excel to an intermediate standard.
• Good understanding of MS Teams and importance of engaged “Teams” presence.
• Good communication, (written and oral), and interpersonal skills; comfortable with phone, MS Teams & face to face discussions with team members, underwriters & other technical colleagues.
• Able to organise own workload effectively to meet service standards.
• Deadline focused; able to work under pressure to meet tight deadlines.
• Good systems knowledge, experience of using systems to evaluate data.
• Good understanding of insurance and the terminologies used.
• Understand financial impact of technical data processed.

Other

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.