Underwriting Operations Analyst - Aviation - FTC

HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. This position is a fixed term contract for a minimum of 12 months.

The role provides operational services as part of the “Transportation & Mining” hub. This operational hub works very closely with the Single Risk Aviation, Space & Mining Team Underwriters working within the London Office. The Underwriting Operations Analyst will provide operational services and Pre-Bind and Post-Bind support to our Underwriters. Additionally, the role involves working with the Operations team to help refine the support provided to our Underwriting teams and transforming the way we provide this to ensure high levels of efficiency and service.

Key accountabilities:

• Manage the team mailbox and ensure all correspondence is dealt with in an efficient and timely manner.
• Transferral of underwriting information and correspondence into document management system (Doxis) where appropriate.
• Data entry of all policy types and endorsements using our underwriting data entry system on behalf of the team.
• Data entry into any relevant team systems (RE7 etc).
• Ensuring a timely, efficient and appropriate workflow process is followed from start to finish.
• Monitor and review the Policy data input to eNora, ensuring compliance with data quality protocols.
• Responsible for individual error rate and ensuring that this is in line with company standards & expectations.
• Support the Operations team by delivering a high quality service to the business.
• Develop and maintain a strong, long-term relationship with our underwriters along with their brokers by providing them with an excellent service.
• Ensure all risks comply with regulatory and compliance checks, which are performed within the underwriting guideline adhering to all Local and Group guidelines.
• Implement and maintain process controls to ensure the quality of the output of your area within the function.
• Ensure documentation of the processes and output is accurate, up-to-date and accessible.
• Make suggestions for process improvements within your role.
• Enhance and improve the effectiveness of the service and systems used in the Operations team and participate in special underwriting projects if required.
• Reconcile and investigate accounting queries from Technical operations team including weekly DSIGN report and individual account queries.
• Understand reporting environment and assist with team KPI/ Regulatory reporting when required.
• Analysis of data and/or preparing reports for own & underwriters purpose.

Skills & experience:

• Prior London Market insurance experience is essential.
• Aviation or Space experience is desirable, but we are happy to consider other lines of business.
• We are open to candidates from operational, underwriting or broking backgrounds.
• Good knowledge of slips and endorsements.
• Confident user of Excel.
• Solid organisational skills and ability to problem solve.

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. This role is offered on a hybrid basis and we would be open to discussions with candidates seeking flexible working requirements.