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- Tasks: Deliver top-notch IT support and service for HDI UK&I users, both onsite and virtually.
- Company: Join HDI Global SE, a leading Corporate & Specialty Insurer with a global presence.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances user experience with cutting-edge technology.
- Qualifications: Hands-on experience with Microsoft systems and strong troubleshooting skills required.
- Other info: Great opportunity for career advancement in a supportive and diverse environment.
The predicted salary is between 42000 - 60000 £ per year.
Join to apply for the Senior Desktop Engineer role at HDI Global SE. HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The Senior Desktop Engineer delivers all IT Support and Service capabilities for HDI UK&I users, both onsite and virtually. Reporting directly to the Head of IT, the scope of this role includes ensuring the execution of IT support and operating standards that are required to support the HDI UK&I business.
The role will require hands-on experience with Microsoft Operating Systems and Applications (AD, Group Policies, Exchange, SharePoint, SQL), server and laptop hardware, virtualisation, desktop management, backup and recovery, networking and voice and data communications as well as troubleshooting for core business applications. Focus will be placed on internal customer facing technology systems, projects, and metrics, enabling our HDI user base within UK&I to work effectively.
In addition, this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. The aim will be for this role to become part of a global virtual support structure.
Key accountabilities- Support and Service Delivery
- The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff.
- Troubleshooting of IT incidents.
- Providing 1st through to 3rd line support.
- Responsible for new hire IT inductions.
- Ensure high-level of availability of IT Services for all UK&I users.
- Build strong partnerships within and external to the immediate team.
- Ensure the maintenance and transfer of knowledge of IT systems in scope for UK&I.
- Document and maintain the services along with colleagues within the team and colleagues in Germany.
- Propose and implement new services that can improve user experience.
- Work closely with the Head of IT and Home Office to inform them of service disruption and the road to recovery.
- Conduct training sessions to promote new services and maintain a high-level of knowledge of HDI systems.
- Excellent verbal and written communications skills, including the ability to explain technical terms to non-technical users.
- Provide end-user awareness and training.
- Mentor junior members of staff and act as their escalation point.
- Provide support for all incidents and service requests for all IT systems/services.
- Providing support in person, over the phone and using MS Teams.
- Ensure that incidents and requests are resolved in a timely manner.
- End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk.
- Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered.
- Manage all user administration tasks such as joiners, movers, and leavers.
- Deskside Asset management, support of Desktop PCs, Laptops, printers, and local hardware devices.
- Hardware/software procurement.
- Remote support for all UK & Ireland based colleagues.
- iPhone and iPad mobile device management and support.
- Manage and maintain IT Build room.
- Follow the change management process to ensure changes to the Desktop infrastructure follow the agreed process and do not cause unplanned outages.
- Work on assigned tasks associated with the Change process.
- Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process.
- As a Deskside Support Engineer, you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team.
- Participate as a project resource as and when required to provide Deskside support input.
- Hands-on Active Directory experience, ie, group policy objects.
- O365 (MS Office, SharePoint, MS Teams, Edge).
- Knowledge of IT Infrastructures (DNS, DHCP).
- Hyper-V remote access.
- IBM hardware support.
- Knowledge on iPhones/iPads.
- General knowledge of digital solutions.
- ITIL Foundation and knowledge of Project Management practices.
- MS Server Admin and support.
- VEAM backup software support.
- Power BI scripting.
- SQL server support and maintenance.
- ServiceNow highly desirable but not essential.
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&I_Recruitment@hdi.global.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Insurance
Senior Desktop Engineer in London employer: HDI Global SE
Contact Detail:
HDI Global SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HDI Global SE through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Operating Systems, Active Directory, and troubleshooting techniques. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Show off your soft skills! Since this role involves working with VIPs and senior management, practice explaining complex tech concepts in simple terms. Being able to communicate effectively is key to landing this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Desktop Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Desktop Engineer role. Highlight your hands-on experience with Microsoft Operating Systems and any relevant IT support skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for HDI Global SE. Share specific examples of how you've built relationships with end users and tackled IT incidents in the past.
Show Off Your Communication Skills: Since this role involves explaining technical terms to non-technical users, make sure your application reflects your excellent verbal and written communication skills. We love candidates who can bridge the gap between tech and everyday language!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at HDI Global SE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Active Directory, and other key technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems and how you've used them to solve real-world problems.
✨Showcase Your Communication Skills
Since this role involves acting as a communication bridge between business representatives and IT teams, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific incidents where you provided 1st to 3rd line support. Highlight your troubleshooting process and how you ensured timely resolutions. This will show your potential employer that you can handle the pressure of IT incidents effectively.
✨Build Relationships
Emphasise your ability to build strong relationships with end users, especially VIPs and senior management. Think of examples where you've gone above and beyond to support users and improve their experience with IT services.
