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- Tasks: Validate and process claims data while ensuring compliance and best practices.
- Company: Join HDI Global SE, a leading Corporate & Specialty Insurer with a global presence.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make an impact in the insurance industry while developing valuable skills.
- Qualifications: Experience in claims or administration, strong attention to detail, and good communication skills.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Claims Operations Technician role at HDI Global SE
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role
We deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.
Key accountabilities
- Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio
- Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance
- Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence
- Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems
- Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines.
- Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding
- Reconciliations of claim and premium movements
- Reconciliation of claim payments and reserves on multinational inter‑company accounts
- Cashflow management of large payments and outsourced escrow funds
- Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary
- Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner.
- Creating and updating operational process manuals and other procedure documentation
- Assist with the documentation, maintenance and monitoring of compliance and governance initiatives
- Support the Technical claims teams to review SLA compliance and internal and external audit requirements
- Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team
- Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives
- Support in keeping intranet and website up to date
- Produce regular and ad hoc operations and KPI reports, extracting data from internal systems
Skills & experience
- Experience in a claims, operational or administrative role within insurance
- Good understanding of insurance and the terminologies used
- Accuracy and attention to detail
- Competent user of Excel & Word
- Good communication (written and oral) and interpersonal skills; comfortable with phone & face-to-face discussions with underwriters & other technical colleagues
- Able to organise own workload effectively to meet service standards
- Deadline focused; able to work under pressure to meet tight deadlines
- Good systems knowledge, experience of using systems to evaluate data
- Good analytical and problem solving skills
- Understanding of financial impact of technical data processed
Other
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi.global
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Administrative and Other
Industries: Insurance
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Claims Operations Technician employer: HDI Global SE
Contact Detail:
HDI Global SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Technician
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working at HDI Global. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims knowledge. Understand the key terminologies and processes mentioned in the job description. This will show you're serious and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at StudySmarter and contributing to our mission.
We think you need these skills to ace Claims Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations Technician role. Highlight relevant experience in claims, operations, or administration within insurance. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your skills in Excel and Word, as well as your attention to detail. We love candidates who can demonstrate their analytical and problem-solving abilities, so give us examples of how you've used these in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HDI Global SE
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and terminologies used in the insurance industry. Being able to discuss specific examples from your past experience will show that you understand the role and can hit the ground running.
✨Showcase Your Attention to Detail
Since accuracy is key in this role, prepare to demonstrate how you've maintained high standards in your previous positions. Bring examples of how you've successfully managed data entry or reconciliations, and be ready to explain your methods for ensuring precision.
✨Be Ready for Technical Questions
Expect questions about your experience with systems like Excel and any other software relevant to claims operations. Brush up on your technical skills and be prepared to discuss how you've used these tools to analyse data or improve processes in your previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, whether it's discussing your experience or answering questions. Remember, the interview is also a chance for you to ask questions, so think of a few that show your interest in the company and the role.
