At a Glance
- Tasks: Deliver top-notch IT support and service for HDI UK&I users, both onsite and virtually.
- Company: Join HDI Global SE, a leading Corporate & Specialty Insurer with over 120 years of experience.
- Benefits: Full-time role with opportunities for growth in a diverse and inclusive environment.
- Other info: Mentor junior staff and engage in exciting project work while building key relationships.
- Why this job: Be part of a global support structure and make a real impact on user experience.
- Qualifications: Hands-on experience with Microsoft systems and strong troubleshooting skills required.
The predicted salary is between 50481 - 61699 £ per year.
Join to apply for the Senior Desktop Engineer role at HDI Global SE
HDI is a Corporate & Specialty Insurer part of the Talanx Group.
With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.
The role
The Senior Desktop Engineer delivers all IT Support and Service capabilities for HDI UK&I users, both onsite and virtually.
Reporting directly to the Head of IT, the scope of this role includes ensuring the execution of IT support and operating standards that are required to support the HDI UK&I business.
The role will require hands of experience with Microsoft Operating Systems and Applications (AD, Group Policies, Exchange, Share Point, SQL), server and laptop hardware, virtualisation, desktop management, backup and recovery, networking and voice and data communications as well as troubleshooting for core business applications.
Focus will be placed on internal customer facing technology systems, projects, and metrics, enabling our HDI user base within UK&I to work effectively.
In addition, this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems.
The aim will be for this role to become part of a global virtual support structure.
- Key accountabilities
- Support and Service Delivery
- The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
- Troubleshooting of IT incidents
- Providing 1st through to 3rd line support
- Responsible for new hire IT inductions
- Ensure high-level of availability of IT Services for all UK&I users
- Build strong partnerships within and external to the immediate team
- Ensure the maintenance and transfer of knowledge of IT systems in scope for UK&I
- Document and maintain the services along with colleagues within the team and colleagues in Germany
- Propose and implement new services that can improve user experience
- Work closely with the Head of IT and Home Office to inform them of service disruption and the road to recovery
- Conduct training session to promote new services and maintain a high-level of knowledge of HDI systems
- Excellent verbal and written communications skills, including the ability to explain technical terms to non-technical users
- Provide end-user awareness and training Mentor junior members of staff and act as their escalation point
- Incident and Request Management
- Provide support for all incidents and service requests for all IT systems/services
- Providing support in person, over the phone and using MS Teams
- Ensure that incidents and requests are resolved in a timely manner
- End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk
- Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered
- Manage all user administration tasks such as joiners, movers, and leavers
- Operations Management
- Deskside Asset management, support of Desktop PC's, Laptops, printers, and local hardware devices
- Hardware/software procurement
- Remote support for all UK & Ireland based colleagues i Phone and i Pad mobile device management and support
- Manage and maintain IT Build room
- Change and Configuration Management
- Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages
- Work on assigned tasks associated with the Change process
- Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process
- Project Management
- As a Deskside Support Engineer, you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team
- Participate as a project resource as and when required to provide Deskside support input
Skills & experience
- Hands on Active Directory experience, ie, group policy objects
- O365 (MS Office, Share Point, MS Teams, Edge)
- Knowledge of IT Infrastructures (DNS, DHCP)
- Hyper-V remote access
- IBM hardware support
- Knowledge on i Phones/i Pads
- General knowledge of digital solutions
- ITIL Foundation and knowledge of Project Management practices
- MS Server Admin and support
- VEAM backup software support
- Power BI scripting
- SQL server support and maintenance
- Service Now highly desirable but not essential
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
If you require support with your application, please contact UK&IRE_Recruitment@hdi. global
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Insurance
- #J-18808-Ljbffr
Senior Desktop Engineer employer: HDI Global SE
HDI is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the field of Political Risk Insurance. With over 120 years of experience and a global presence, employees benefit from extensive professional development opportunities, a commitment to diversity and inclusion, and the chance to work alongside industry experts. Located in a vibrant city, HDI provides a supportive culture that encourages personal growth while making a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Desktop Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HDI Global SE values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HDI Global SE might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HDI Global SE!
✨Direct Apply to HDI Global SE
Let's not forget to apply directly through the HDI Global SE website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Desktop Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HDI Global SE.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HDI Global SE. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HDI Global SE
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
