Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage shop operations and production while ensuring top-notch customer service.
- Company: Join HD Workwear, a vibrant custom workwear business with a focus on quality.
- Benefits: Earn up to £2100/month plus bonuses, with full training provided.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a growing team and develop valuable skills in retail and production.
- Qualifications: Experience in retail or production is a plus; training will be provided.
The predicted salary is between 25200 - 25200 £ per year.
Location: The Point, Swallowfields, Welwyn Garden City, United Kingdom
Hours: Monday to Friday, 10:00am - 5:00pm
Job Type: Full-time, permanent
Salary: Up to £2100 per month + bonus
Job Overview: HD Workwear is a growing custom workwear business supplying embroidered and printed clothing to trades, businesses and organisations. We are looking for a reliable, hands-on Assistant Shop Manager / Production Lead to take responsibility for the day-to-day running of our shop and production operation. This role suits someone confident working independently and trusted to manage the shop, production, stock and customer orders from start to finish.
Key Responsibilities
- Shop & Security
- Open and close the shop daily (keyholder responsibility)
- Run the shop independently during opening hours
- Maintain a safe, clean and organised workspace
- Production
- Operate embroidery machinery (training provided if required)
- Carry out DTF printing and garment preparation
- Produce customer orders accurately and on time
- Quality-check finished items
- Orders & Stock
- Manage customer orders from receipt to completion
- Prepare orders for collection or dispatch
- Monitor and manage stock levels
- Receive and check deliveries
- Customer Service
- Serve customers in-store, by phone and by email
- Handle general queries, order updates and basic quotes
- Provide professional and friendly service at all times
- General
- Identify and report delays, faults or supply issues
- Keep basic records related to orders and stock
- Support general business operations as needed
Requirements
- Reliable, trustworthy and punctual
- Comfortable working alone and taking responsibility
- Well organised with strong attention to detail
- Confident communicating with customers
- Willing to learn embroidery and printing processes
- Experience in retail, embroidery, printing or production
- Experience with stock management or order processing
Full training will be provided where required. This role is subject to a 6-month probation period, during which attendance, performance and suitability for the role will be reviewed.
Additional Information
- Applicants must have the legal right to work in the UK (right-to-work checks will be carried out)
- HD Workwear is an equal opportunities employer
- Employment may be subject to satisfactory references
- This role involves access to shop keys, stock and customer information
Assistant Shop Manager & Production Lead - Workwear & Embroidery (18+) in Welwyn Garden City employer: HD Workwear
Contact Detail:
HD Workwear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager & Production Lead - Workwear & Embroidery (18+) in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HD Workwear. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it fits the role.
✨Tip Number 3
Dress the part! Since this role is in a shop environment, make sure to present yourself neatly and professionally. It shows that you take the opportunity seriously and understand the importance of customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Shop Manager & Production Lead - Workwear & Embroidery (18+) in Welwyn Garden City
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Assistant Shop Manager & Production Lead role. Highlight your relevant experience in retail, production, or customer service, and explain how it aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HD Workwear
✨Know the Company Inside Out
Before your interview, take some time to research HD Workwear. Understand their products, values, and what sets them apart in the custom workwear market. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Shop Manager, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage tasks, prioritise orders, and keep track of stock levels. You might even want to bring a simple example of a system you've used in the past to stay organised.
✨Be Open to Learning
Since training will be provided for embroidery and printing processes, express your willingness to learn new skills. Share any experiences where you've quickly picked up new tasks or technologies, as this will show your adaptability and eagerness to grow in the role.