Technical Team Manager in Ipswich, Suffolk

Full time | Permanent

Location: Ipswich, Suffolk (Hybrid working once successfully passed probation)

£55,000 - £60,000 OTE £60,500 - £66,000 with a 10% end of year bonus

HD Tech are partnering with a leading international manufacturer within the construction materials sector to recruit a Technical Team Manager. This is an excellent opportunity for an experienced technical leader to join a well-established, people-focused business with a strong reputation for quality, innovation, and customer service. The organisation provides specialist technical solutions across the building envelope and roofing market, supporting clients from project inception through to completion.

The successful candidate will play a key leadership role within the technical function, ensuring high standards of service, strong team performance, and effective collaboration across the wider business.

The Opportunity

Reporting to the Head of Technical, the Technical Team Manager will lead and oversee the Technical Department, ensuring the highest standards of technical service and quality of work are consistently delivered. This role requires a highly capable manager with strong leadership experience, a collaborative and empathetic approach, and the ability to drive consistency, performance, and continuous improvement across the department. The postholder will also play an important role in maintaining technical excellence, supporting the business’s reputation, and helping to minimise commercial risk and liability.

Leadership and Team Management

• Lead the day-to-day operations and administrative activities of the Technical Services Team.
• Manage and develop Technical Managers, Supervisors, Coordinators, and associated teams to ensure a consistent and aligned leadership approach.
• Support departmental objectives through effective coaching, training, performance management, scheduling, recruitment, and employee development.
• Foster a positive team culture by leading with empathy, consistency, and professionalism.
• Provide mentoring and development support to technical leadership team members, helping individuals achieve both personal and departmental goals.
• Ensure the department operates efficiently and in line with business KPIs and development procedures.

Operational and Technical Oversight

• Lead the strategic development and production of specifications, reports, technical calculations, and drawings across required formats.
• Ensure technical tasks and queries are managed efficiently and escalated appropriately where needed.
• Define, communicate, and uphold technical standards, internal procedures, and relevant industry codes of practice.
• Work closely with senior stakeholders to align departmental processes with changes to guarantee strategy, product development, and company standards.
• Assist with complex technical issues, installation complaints, and post-guarantee matters when required.
• Support the mitigation of risk associated with the technical function.

Continuous Improvement and Cross-Functional Collaboration

• Identify and develop reporting metrics, departmental statistics, and data requirements to support operational and strategic decision-making.
• Implement best practice, process improvements, and continuous improvement initiatives across the department.
• Collaborate with internal teams including Compliance, IT, HR, Sales, and Technical Development to improve systems, processes, and ways of working.
• Support the further development of in-house software and systems in partnership with relevant stakeholders.
• Work closely with commercial and regional teams to resolve queries and maintain strong interdepartmental relationships.

Competencies

• Provides high-quality technical support across the business and customer base.
• Identifies technical solutions that meet client and project requirements.
• Promotes technical knowledge and best practice across the organisation.
• Supports strategic sales activity from a technical perspective.
• Maintains strong technical service standards for all stakeholders.
• Demonstrates strong understanding of systems, data, and database concepts relevant to technical services.
• Manages complex people situations with discretion, professionalism, and confidentiality.
• Builds strong working relationships and communicates effectively at all levels.

Professional Qualities

• An experienced and credible leader with the ability to operate at a senior and strategic level.
• Confident leading larger teams within a technical services environment.
• Able to manage change and successfully implement new ideas and improvements.
• Encourages input and collaboration from colleagues across the wider business.
• Strong communicator who can assess stakeholder needs and identify practical, effective solutions.
• Committed to delivering a consistently high standard of technical service to both internal and external stakeholders.

Essential Experience

• Strong management and leadership skills, with proven experience managing larger teams in a similar technical services environment.
• In-depth knowledge of relevant industry standards and codes.
• Strong technical, product, and building envelope experience.
• Excellent organisation, time management, and prioritisation skills.
• Strong communication and influencing skills, with the ability to build trust and credibility.
• High levels of emotional intelligence, with the ability to create an open, inclusive, and supportive team environment.
• Self-motivated, proactive, and forward-thinking approach.
• Strong problem-solving ability and sound decision-making under pressure.
• Demonstrable ambition and desire to progress.

Desirable Experience

• Knowledge of building, construction, or flat roofing sectors.