At a Glance
- Tasks: Provide hands-on IT support and maintain essential systems across multiple offices.
- Company: Join HD Tech, a growing ICT team in the East Midlands.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting ICT projects.
- Why this job: Be the go-to tech hero, solving problems and making a real difference.
- Qualifications: Level 2 Maths and English, computing degree or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
HD Tech are looking for an IT Support Engineer to join a growing ICT team based in the East Midlands. This is a hands-on support role, acting as a key point of contact for users across multiple offices and helping to maintain the systems the business relies on every day. A full UK driving licence and access to your own vehicle, covered by business insurance, is essential. Occasional out-of-hours work will also be required for maintenance, patching and system migrations. Hours: Monday to Friday, 9:00am – 5:00pm
Key Responsibilities
- Provide first-line helpdesk support, including logging, triaging, resolving and escalating tickets.
- Deliver remote and on-site support for hardware, software, connectivity, user accounts and VDI issues.
- Build, deploy, recover and manage end-user devices, peripherals and IT assets.
- Support joiner, mover and leaver processes, including Active Directory and Microsoft 365 administration.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
- Carry out patching, software updates and vulnerability remediation.
- Install, configure and troubleshoot business-critical applications.
- Support endpoint security, backups, file restores and general cyber security best practice.
- Assist with ICT projects such as system upgrades, hardware refreshes, office moves and software rollouts.
- Maintain documentation, user guides and knowledge base articles.
Qualifications
- Level 2 Maths and English.
- Computing degree, higher education qualification or equivalent industry experience.
- Windows 11 and Windows Server experience, including Hyper-V.
- Active Directory, Group Policy and Microsoft 365 administration.
- Exchange Online, Intune and Azure experience.
- Networking knowledge, including TCP/IP, switches, VLANs and firewalls.
- Experience using helpdesk systems and remote support tools.
- Relevant IT certifications, such as CompTIA A+ or Microsoft Azure / 365 / Endpoint Administrator.
- Experience with legal or professional services software.
- Endpoint security, backup tools and IT asset management experience.
- A full UK driving licence and access to your own vehicle, covered by business insurance.
Skills & Attributes
The successful candidate will be a strong troubleshooter with excellent communication skills and the ability to explain technical issues clearly to non-technical users. They will be organised, proactive, customer-focused and comfortable managing a varied workload. A flexible approach, strong attention to detail and willingness to travel between offices are essential.
Information Technology Support Engineer employer: HD Tech Recruit
At HD Tech, we pride ourselves on being an excellent employer, offering a dynamic work environment in the East Midlands where innovation and collaboration thrive. Our supportive culture fosters professional growth through continuous learning opportunities and hands-on experience, making it an ideal place for IT Support Engineers to develop their skills while contributing to meaningful projects. With a commitment to employee well-being and a focus on work-life balance, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HD Tech Recruit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HD Tech Recruit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HD Tech Recruit!
✨Direct Apply to HD Tech Recruit
Let's not forget to apply directly through the HD Tech Recruit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HD Tech Recruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HD Tech Recruit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HD Tech Recruit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
