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- Tasks: Engage visitors, provide excellent customer service, and maintain venue standards.
- Company: Join Hampshire Cultural Trust, managing 24 attractions and promoting cultural experiences.
- Benefits: Earn £13.73ph, enjoy flexible weekend shifts, and be part of a vibrant team.
- Why this job: Make a difference in visitor experiences while working in a fun, historical environment.
- Qualifications: No specific qualifications needed, just a passion for customer service and history.
- Other info: Casual role with opportunities during weekends and school holidays; apply early!
Salary: £13.73ph (inclusive of rolled up holiday pay)
Location: Milestones Museum and Basing House
Hours: Ad-hoc – Weekends and School Holidays
Type of Contract: Casual
Job Description: Casual Visitor Experience Assistant
Can you make sure each of our visitors leaves with a smile on their face and stories to tell? As a Casual Visitor Experience Assistant (VEA) at Milestones Museum and Basing House, you’ll have the opportunity to work across a wide range of Front of House disciplines. Whether welcoming visitors, promoting our retail range in the gift shop, or serving in one of our catering outlets, you’ll be the main point of contact for our visitors throughout their time in our venues.
You’ll be responsible for upholding the highest front of house standards, consistently providing excellent customer service and ensuring our venues are presented in their best possible light. You’ll need to closely follow various instructions and procedures, to make sure tasks are carried out correctly and that our venues are safe spaces for our visitors to spend time in.
As a casual worker we’ll offer you shifts when we need additional staff. We’re currently looking for casual workers who can pick up shifts at the weekends and during school holidays.
A bit about you: You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, appreciating the expectation placed on us to ensure every visitor has an excellent day out! You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way. Oh... and you will enjoy dressing up!
What it’s like to work for us: At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we may be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.
Closing date for applications: 6th July 2025
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/ If you have any queries relating to the recruitment process, please call our enquiries line or email people@hampshireculturaltrust.org.uk
Weekend Visitor Experience Assistant employer: Hct
Contact Detail:
Hct Recruiting Team
people@hampshireculturaltrust.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Milestones Museum and Basing House. Visit the venues if you can, and engage with the exhibits. This will not only give you a better understanding of the visitor experience but also allow you to speak confidently about what makes these places special during your interview.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to providing an excellent visitor experience.
✨Tip Number 3
Highlight your teamwork abilities. Since this role requires collaboration with others, be prepared to discuss how you've successfully worked in teams before. Mention any experiences where you supported colleagues or contributed to a positive team environment.
✨Tip Number 4
Express your enthusiasm for history and culture. If you have any relevant knowledge or interests, share them! This could set you apart from other candidates and show that you're genuinely passionate about enhancing the visitor experience.
We think you need these skills to ace Weekend Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Weekend Visitor Experience Assistant. Highlight your relevant experience in customer service and teamwork.
Tailor Your CV: Update your CV to reflect your skills and experiences that align with the role. Emphasise any previous roles in customer service, hospitality, or similar environments, and include any relevant achievements.
Provide Context: Since covering letters are not required, make sure to include a brief context in your application form. Explain why you are interested in this position and how your background makes you a suitable candidate.
Submit Early: Given the dynamic recruitment process, submit your application as soon as possible. Ensure all information is accurate and complete before hitting that submit button.
How to prepare for a job interview at Hct
✨Show Your Enthusiasm for Visitor Experience
Make sure to express your passion for creating memorable experiences for visitors. Share any relevant experiences where you’ve gone above and beyond to ensure someone had a great time, whether in a previous job or a personal setting.
✨Demonstrate Team Spirit
As a Weekend Visitor Experience Assistant, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team, highlighting your willingness to support others and adapt to different roles as needed.
✨Know the Venue and Its History
Familiarise yourself with Milestones Museum and Basing House before the interview. Having some knowledge about the history and exhibits will show your genuine interest and help you engage with visitors more effectively.
✨Dress Appropriately and Be Personable
Since the role involves interacting with visitors, dress smartly and be approachable. A friendly demeanour can make a significant difference in how visitors perceive their experience, so practice being warm and welcoming during the interview.
