At a Glance
- Tasks: Lead a team to create immersive historical experiences for visitors at Milestones Museum.
- Company: Join Hampshire Cultural Trust, dedicated to enriching lives through culture and community outreach.
- Benefits: Enjoy 25 days leave, generous pension contributions, and discounts on travel and leisure.
- Other info: Dynamic recruitment process; apply early for a chance to interview before the closing date.
- Why this job: Be part of a vibrant team that values diversity and creativity in a fun, fast-paced environment.
- Qualifications: Confident people manager with a passion for history and experience in engaging audiences.
The predicted salary is between 26500 - 31000 £ per year.
JobDescription
Salary:
Visitor Experience Manager£26,500 to £31,000 per annum, depending on experience
Location:
Milestones Museum
Hours:
37 hours per week including occasional weekends and bank holidays
Type of Contract:
One year fixed term contract (maternity cover)
Referral Category:
B
Do you love sharing your passion for history?
As the Visitor Engagement Manager, you’ll be responsible for the day-to-day interpretation of the displays at our largest and busiest museum - Milestones. You’ll lead and develop our team of Interpreters and volunteers to bring history to life through immersive experiences. You will support the creation of exhibitions and visitor events across the site.
You’ll ensure high standards and consistent, excellent customer service as well as delivering safe, engaging and commercially successful projects. You will motivate and develop the team and support them to perform at a high level whilst actively shaping an inclusive, collaborative, and productive team culture.
A bit about you
A confident people manager, your drive and organisational skills will help you to motivate our enthusiastic volunteers to bring our busy Living History Museum to life for our visitors.
You will be used to using your skills and attention to detail to create audience focused, accessible interpretation from live presentations to exhibitions. Ensuring we have 1940s shop keepers for our Sweet Shop, training volunteers to demonstrate washing clothes the Victorian way, looking after new objects, working on our exhibitions and family trails this role offers new challenges in a fast paced, exciting, and fun workplace. As no two days are the same, you’ll thrive on variety and be able to think on your feet to solve problems.
What it’s like to work for us
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support visitor attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We are committed to promoting equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work. We aim to be inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve and seeks to engage.
The benefits of working for us
- 25 days annual leave + bank holidays (pro-rated for part time working)
- 7.5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Emergency leave scheme
- Life assurance scheme (x3 annual salary)
- Industry leading Employee Assistance Programme
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to same day GP appointments for employees and their immediate family
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee in all our venues
- Team Card - Free access to our fee paying venues and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.
To apply please fill in the application form with an up-to-date CV. Please provide a covering letter to support your application, including why you would excel in the position.
Closing date for applications: 30th June 2025
To find out more about us visit our website and
#J-18808-LjbffrVisitor Experience Manager in Cambridge employer: Hct
At Hampshire Cultural Trust, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and inclusivity. As a Visitor Experience Manager at Milestones Museum, you will enjoy generous benefits including 25 days of annual leave, a robust pension scheme, and opportunities for professional development, all while working in a dynamic environment that brings history to life for our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Manager in Cambridge
✨Tip Number 1
Familiarise yourself with the Milestones Museum and its exhibits. Understanding the history and themes of the displays will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've motivated teams in the past. Highlight any experience you have in training volunteers or staff, as this is crucial for the Visitor Experience Manager role.
✨Tip Number 3
Think about innovative ways to enhance visitor engagement. Prepare ideas for immersive experiences or events that could be implemented at the museum, as this will demonstrate your creativity and forward-thinking approach.
✨Tip Number 4
Network with current or former employees of Hampshire Cultural Trust if possible. Gaining insights into their experiences can provide you with valuable information to tailor your application and interview responses.
We think you need these skills to ace Visitor Experience Manager in Cambridge
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Visitor Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:In your cover letter, clearly articulate why you are passionate about history and how your skills in people management and event organisation make you an ideal candidate. Use specific examples from your past experiences to demonstrate your capabilities.
Highlight Relevant Experience:When updating your CV, focus on previous roles that involved team leadership, customer service, or event management. Emphasise any experience you have in creating engaging visitor experiences or working in a museum or cultural setting.
Proofread Your Application:Before submitting your application, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hct
✨Show Your Passion for History
Make sure to express your enthusiasm for history during the interview. Share specific examples of how you've engaged others with historical content in the past, whether through presentations, events, or exhibitions.
✨Demonstrate Leadership Skills
As a Visitor Experience Manager, you'll be leading a team. Be prepared to discuss your experience in managing and motivating teams, especially volunteers. Highlight any successful projects where you fostered collaboration and inclusivity.
✨Prepare for Problem-Solving Scenarios
Since no two days are the same in this role, think of examples where you've had to think on your feet to solve problems. Be ready to discuss how you handled unexpected challenges in previous positions.
✨Align with Their Values
Research Hampshire Cultural Trust's commitment to equity, inclusion, and diversity. Be prepared to discuss how your values align with theirs and how you can contribute to creating an inclusive environment for both staff and visitors.
