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- Tasks: Ensure visitors have a fantastic experience in our café and throughout the venue.
- Company: Join Hampshire Cultural Trust, enriching lives through culture across 20+ attractions.
- Benefits: Enjoy 25 days leave, generous pay schemes, and free access to venues for friends and family.
- Why this job: Be part of a vibrant team, making a real impact in your community while developing your skills.
- Qualifications: Confident communicator with a passion for customer service and teamwork.
- Other info: Apply early; we may interview before the closing date!
The predicted salary is between 9466 - 9466 £ per year.
Can you make sure each of our visitors receive a fantastic experience in this unique cultural venue? As a Visitor Experience Assistant (VEA), you’ll be an essential part of our venue operations with a focus on our café. You’ll be delivering fantastic customer service through our venue café covering light refreshments across both day-to-day offerings and our evening music events. You’ll be the main point of contact for our visitors throughout their time in our venues. You will be responsible for upholding the highest front of house standards, providing leadership and direction to our volunteers as well as consistently providing excellent customer service and ensuring our venues are presented in their best possible light.
A bit about you
You will be a confident verbal communicator; you’ll excel at making others feel welcome and valued. You’ll be comfortable handling all aspects of our café operation as well as getting stuck into other aspects of the visitor experience when needed. A keen eye for detail and a drive to give fantastic customer service is key as well as the ability to motivate, drive and guide others. You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary taking charge of our café operation with support from the venue team and general manager. You’ll often be working autonomously so drive and passion will be key.
Who we are
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff. We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us
- 25 days annual leave + bank holidays (pro-rated for part time working)
- 5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Paid emergency leave
- Industry leading Employee Assistance Programme
- Access to same day GP appointments for employees and their immediate family
- Octopus Electric Vehicle Lease Scheme (terms and conditions apply)
- Life assurance scheme (x3 annual salary)
- Interest-free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee
- Team Card - Free access to venues for friends and family, and discounts across café and retail.
We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we may be interviewing candidates before the closing date. To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application. Closing date for applications: 13 July 2025.
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/ If you have any queries relating to the recruitment process, please call our enquiries line or email people@hampshireculturaltrust.org.uk.
Visitor Experience Assistant (Café), Gosport Museum and Art Gallery employer: Hct
Contact Detail:
Hct Recruiting Team
people@hampshireculturaltrust.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Café), Gosport Museum and Art Gallery
✨Tip Number 1
Familiarise yourself with the Gosport Museum and Art Gallery's offerings, especially their café services. Understanding their menu and any special events will help you engage confidently with visitors and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in similar environments. This experience will not only enhance your CV but also provide you with real-life examples to discuss during interviews.
✨Tip Number 3
Network with current or former employees of Hampshire Cultural Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you would handle various visitor scenarios, particularly in a café setting. Being able to articulate your problem-solving skills and customer interaction strategies will set you apart from other candidates.
We think you need these skills to ace Visitor Experience Assistant (Café), Gosport Museum and Art Gallery
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft Your Context: Since covering letters are not required, use the context section of your application to explain why you are interested in this role and how your background makes you a suitable candidate. Be concise but informative.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and context. Provide specific examples of how you've delivered excellent service in previous roles, especially in café or hospitality settings.
Showcase Teamwork and Initiative: Mention any experiences where you have worked as part of a team or taken initiative in your previous roles. This is important as the job requires both teamwork and the ability to work autonomously.
How to prepare for a job interview at Hct
✨Showcase Your Customer Service Skills
As a Visitor Experience Assistant, you'll be the face of the café. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you made someone feel welcome or resolved a customer's issue effectively.
✨Demonstrate Teamwork and Leadership
This role involves working with volunteers and other team members. Be ready to discuss your experience in leading a team or supporting others. Share specific instances where you motivated your colleagues or contributed to a positive team environment.
✨Express Your Passion for Culture and Community
The organisation values cultural experiences that enrich lives. Show your enthusiasm for arts and culture during the interview. Discuss any relevant experiences or interests that align with the mission of the Hampshire Cultural Trust.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the café operations, visitor engagement strategies, or the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
