At a Glance
- Tasks: Supervise front-of-house teams and ensure outstanding visitor experiences at our venues.
- Company: Join Hampshire Cultural Trust, dedicated to enriching lives through culture.
- Benefits: Enjoy 25 days leave, generous pay, and health perks like free eye tests.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real impact on visitors' experiences while leading a passionate team.
- Qualifications: Experience in customer service supervision, ideally in retail or hospitality.
The predicted salary is between 31500 - 38500 £ per year.
Do you have a passion for customer service and want to help our teams deliver outstanding visitor experiences? As a Visitor Experience Supervisor, you’ll have the opportunity to supervise across a wide range of front-of-house areas supporting our teams to deliver amazing customer service as well as engaging with visitors directly. Whether you’re welcoming visitors, promoting our retail range in the gift shop, or stepping in to support the visitor experience team with issues or concerns, you’ll be a key point of contact for our visitors throughout their time in our venues and the supervisor ensuring everyday operations runs smoothly.
You will be responsible for supervising the Visitor Experience Assistants on shift, supporting them to uphold the highest front‑of‑house standards, consistently delivering excellent customer service and ensuring our venues are presented in the best possible light. You will also help drive commercial income across the venue by encouraging the team to actively promote retail, catering, events and other income-generating opportunities.
A bit about you: A confident verbal communicator, you’ll excel at making others feel welcome and valued. You’ll have a strong drive to make the visitors’ experience at Milestones and Basing House the best it can be, ensuring each visitor has an excellent visit. You’ll have some experience of supporting the development of a high‑performing team as well as an understanding of financial targets and objectives.
You’ll have experience supervising a customer-facing operation, ideally within retail, hospitality, leisure or visitor attractions. You'll be confident managing stock, placing orders, maintaining excellent visual merchandising standards and using performance to drive sales. You'll also enjoy leading a busy Front of house operation, coaching colleagues and delivering outstanding customer service.
You’ll be a supportive team player, always willing to jump in, lend a hand and role model what great service looks like, but you’ll also be happy to take the lead and guide others where needed, to ensure they uphold high quality customer service.
Who we are: At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county‑wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff. We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us include:
- 25 days annual leave + bank holidays (pro‑rated for part time working)
- 5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Paid emergency leave
- Industry leading Employee Assistance Programme
- Access to same day GP appointments for employees and their immediate family
- Life assurance scheme (x3 annual salary)
- Interest‑free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee
- Team Card - Free access to venues for friends and family, and discounts across café and retail
Closing date for applications: 6 September 2026
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/
If you have any queries relating to the recruitment process, email people@hampshireculturaltrust.org.uk or call our enquiries line on 01962 398412.
Visitor Experience Supervisor in Basingstoke employer: Hct
HCT in Basingstoke is an exceptional employer that values creativity and engagement, offering a vibrant work culture where actors can thrive. With flexible part-time contracts, generous benefits like 25 days annual leave and health cash plans, employees are encouraged to grow their skills while making a meaningful impact on children's education through immersive performances. Join a team that celebrates passion for the arts and community involvement in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Supervisor in Basingstoke
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hct. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hct
Don't be shy about reaching out to Hct directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Experience Supervisor in Basingstoke
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hct and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hct
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
