Visitor Experience Assistant Operations · Willis Museum & Sainsbury Gallery in Basingstoke

Job Title: Visitor Experience Assistant

Level: 4A

Salary: £9,466.08 pro rata per annum (£23,665.20 FTE)

Location: Willis Museum & Sainsbury Gallery, Basingstoke

Hours: 2 days per week (flexible) with regular weekend working

Type of Contract: 6 month Fixed term, 6 months

Referral Category: A

Job Description

Do you want to help bring cultural experiences to life?

You’ll be at the heart of welcoming visitors to this historic building which tells the story of Basingstoke, alongside high quality changing exhibitions. You’ll provide outstanding customer service, support our retail and admissions processes, and help ensure the Museum remains a well‑presented and inspiring place for everyone.

Alongside front of house duties such as providing excellent customer service, carrying out regular health and safety checks and taking care of our collections.

A bit about you

You’ll be a people-focused, proactive team member with a passion for great visitor engagement. You will enjoy meeting new people, contributing to a welcoming atmosphere, and providing excellent customer service. You will be able to demonstrate an ability to prioritise and plan your time well, supervise and delegate tasks to a small team of volunteers, and evidence of following operational processes and procedures. You will also be confident using a range of digital systems, including box office, retail and stock systems.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro‑rated for part time working)
• 5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Generous compassionate leave scheme
• Paid emergency leave
• Industry leading Employee Assistance Programme
• Access to same day GP appointments for employees and their immediate family
• Octopus Electric Vehicle Lease Scheme (terms and conditions apply)
• Life assurance scheme (x3 annual salary)
• Interest‑free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee
• Team Card – Free access to venues for friends and family, and discounts across café and retail.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position but would be grateful to receive context to your application.

Closing date for applications: 15 March 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/