Visitor Experience Assistant
Application Deadline: 14 October 2026
Department: Operations
Employment Type: Permanent - Full Time
Location: Milestones Museum & Basing House
Reporting To: Sammy Russell
Compensation: £24,454.08 / year
Description
Level: 4A
Salary: £24,454.08 per annum
Location: Milestones Museum and Basing House, Basingstoke
Hours: 37 hours per week including regular weekends and evenings
Type of Contract: Permanent
Do you want to help bring cultural experiences to life?
You’ll be a vital member of our front of house team and at the heart of the visitor journey. From the moment visitors walk through the door to the time they leave, you’ll help create memorable, engaging and welcoming experiences for people of all ages.
You’ll work across a wide range of front of house areas. Whether you’re welcoming visitors, promoting products in the gift shop or serving in catering outlets, you’ll play a key role in ensuring visitors have an outstanding day out.
You’ll be responsible for upholding the highest front of house standards, delivering consistently excellent customer service and ensuring the museum is presented in its very best light. You might even find yourself in costume, helping bring Milestones’ historic streets to life!
A bit about you
A confident verbal communicator, you’ll excel at making others feel welcome and valued. You’ll have a strong drive to make the visitor experience at Milestones and Basing House the best it can be, ensuring each and every visitor has an excellent day out!
You’ll be a supportive team player, always willing to jump in and lend a hand, but also happy to work on your own initiative when necessary. You might even know a little about history yourself and be keen to pass your knowledge onto others in an engaging way.
Who we are
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.
We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.
We have inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us
- 25 days annual leave + bank holidays (pro-rated for part time working)
- 5% Employer pension contributions
- Generous occupational maternity, adoption and paternity pay
- Enhanced occupational sick pay
- Generous compassionate leave scheme
- Paid emergency leave
- Industry leading Employee Assistance Programme
- Access to same day GP appointments for employees and their immediate family
- Life assurance scheme (x3 annual salary)
- Interest‑free Season ticket loans and travel loans from first day of employment
- Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
- Access to free eye tests and vouchers towards glasses for VDU use
- Free flu vaccination vouchers
- Cycle to Work Scheme
- Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
- Opportunities to learn, develop and progress
- Free tea and coffee
- Team Card - Free access to venues for friends and family, and discounts across café and retail
Timeframes
Closing date for applications: 14 October 2026
To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/.
If you have any queries relating to the recruitment process, email people@hampshireculturaltrust.org.uk or call our enquiries line on 01962 398412.
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Visitor Experience Assistant in Basingstoke employer: HCT
Hampshire Cultural Trust is an exceptional employer, offering a vibrant work culture that values collaboration and community engagement. Located in the picturesque setting of Winchester, employees benefit from opportunities for professional growth while contributing to the preservation and accessibility of Hampshire's rich cultural heritage. With a strong commitment to inclusivity and support for volunteers, this role promises meaningful and rewarding experiences for those passionate about collections management.
