Band 3
Main area Admin Grade Band 3 Contract Fixed term: 3 months (3 months FTC) Hours
- Full time
- Part time
37.5 hours per week (Weekend and Bank Holiday working) Job ref 812-26-JM-UCCH-02
Site Abel Smith Town Stevenage Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 22/11/2026 23:59 Interview date 30/11/2026
Job overview
Are you organised, proactive, and passionate about making a real difference in patient care? We are looking for a dynamic Unscheduled Care Coordination Hub Administrator to join our team on a fixed-term basis!
We are looking to enhance our service with someone who is dedicated to weekend and evening work. This role is perfect for anyone who is required flexibly in the evening and weekends
We can offer you:
- 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
- One of the UK's best pension schemes
- Special Leave for family and personal reasons
- NHS Car Lease Scheme (for substantive staff)
- Eye Care Vouchers
- Employee Assistance Programme
- NHS Discounts
*Proposed interview date: 30th November 2026*
HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.
Main duties of the job
The Hertfordshire and West Essex UCCH A d m inistra t i o n t e a m coordinates referrals directly from Paramedics in the East of England Ambulance Service.
Tos u p po rt the continued delivery of admission avoidance across The Hertfordshire and West Essex System.
To receive incoming telephone calls from health care professionals and support the clinical team with administrative tasks.
To e f f e ctiv e ly p r i o r i tiseinc om i n gre f e r r a ls a n dt e le p ho n ec a l ls into the Unscheduled Care Coordination Hubf o r t h eclinic a l t e a m s .
The E &N R e f e r r a l H u b ope r a t e s7 d a ys a w e e k 8 a m t o 10 p m , 3 6 5 d a ys ay e a r.
Working for our organisation
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Pioneering, Caring and Inclusive in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you
Detailed job description and main responsibilities
Please refer to the Job Description and Personal Specification attached in the advert for all roles and responsibilities
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Person specification
General
- Previous Admin Experience
- Excellent keyboard skills / use of Microsoft Word and Excel
- Ability to work in a team and understand team dynamics
- What software and systems have you worked with in previous roles? How quickly do you learn new tools, and can you give an example of when you adapted to a new system?
We will communicate any interview arrangements with applicants via e-mail so it is advisable that you check the email address you give on your application on a regular basis.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.
We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact hct.armedforcesrecruitment@nhs.net
Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.
If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).
In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Unscheduled Care Coordination Hub Administrator employer: HCT Partnership
Hertfordshire Community NHS Trust is an exceptional employer, offering a supportive and inclusive work environment for Mental Health Practitioners dedicated to making a difference in the lives of children and young people. With a strong emphasis on professional development, flexible working options, and a collaborative multidisciplinary team approach, employees are empowered to grow their skills while contributing to the Trust's vision of outstanding services and healthier communities. Located in the vibrant areas of St Albans, Watford, and Stevenage, staff enjoy a fulfilling career with the opportunity to impact local families positively.
