Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Receptionist/Administrator, managing patient queries and appointment requests.
- Company: Mollison Way Surgery transforms health and care, supporting millions across the UK since 2006.
- Benefits: Enjoy 27 days holiday, NHS pension, career development, and exciting employee perks.
- Why this job: Be part of a caring culture that values communication and offers diverse opportunities for growth.
- Qualifications: Customer care experience and basic PC skills are essential; NHS experience is a plus.
- Other info: We promote inclusivity and safeguarding, ensuring a supportive work environment for all.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Receptionist/Administrator to join our friendly and supportive team. Mollison Way Surgery are looking for a Receptionist/Administrator for 37.5 hours per week.
Main Responsibility
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescription requests.
- Utilising other information systems to support efficient workflow processes.
The Ideal Candidate
- Reception or customer care experience is essential.
- Excellent communicator both spoken and written.
- Basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
- 27 days holiday a year as well as bank holidays minimum for full time staff.
- NHS Pension scheme.
- Apprenticeship opportunities.
- Varied opportunities for career development within our wider organisation.
- A range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.
About the Company
We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Receptionist/Administrator - Harrow employer: HCRG
Contact Detail:
HCRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator - Harrow
✨Tip Number 1
Familiarise yourself with the NHS and its operations. Understanding how the NHS functions, especially in a primary care setting, will help you communicate effectively during your interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since previous reception or customer care experience is essential, think of specific examples from your past roles where you successfully handled patient queries or managed appointments to share during your interview.
✨Tip Number 3
Practice your communication skills. As an excellent communicator is a key requirement, consider doing mock interviews with friends or family to refine your spoken communication and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Get comfortable with basic PC skills. Since the role requires proficiency in Word, Excel, and email, take some time to practice these applications if you're not already familiar, as this will boost your confidence and show your readiness for the job.
We think you need these skills to ace Receptionist/Administrator - Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or customer care. Emphasise your communication skills and any previous roles that involved managing patient queries or working within healthcare settings.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your proficiency in Word and Excel, and your ability to maintain confidentiality.
Highlight Relevant Experience: In your application, clearly outline any experience you have in similar roles, especially in the NHS or healthcare sector. Use examples to demonstrate how you've successfully managed appointment requests or liaised with teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist/Administrator role.
How to prepare for a job interview at HCRG
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you respond to a patient query, so practice clear and concise responses.
✨Familiarise Yourself with NHS Procedures
Even though previous NHS experience isn't essential, having a basic understanding of NHS procedures can set you apart. Research common practices in patient care and data confidentiality to show your commitment to the role and the organisation's values.
✨Highlight Your Customer Care Experience
Make sure to discuss your previous reception or customer care roles. Prepare specific examples of how you've handled difficult situations or queries, as this will illustrate your ability to manage patient interactions effectively.
✨Demonstrate Your IT Proficiency
Since the role requires basic PC skills, be ready to talk about your experience with Word, Excel, and email. You could even mention any other software you've used that may be relevant, showing that you're tech-savvy and adaptable.
