At a Glance
- Tasks: Provide essential admin support in community healthcare, managing appointments and patient enquiries.
- Company: Join HCRG Care Group, a leading provider of community health services in the UK.
- Benefits: Enjoy a competitive salary, group pension, discounts, and access to mental wellbeing support.
- Other info: Hybrid working opportunities available with excellent career development prospects.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Strong organisational skills and proven administrative experience are essential.
The predicted salary is between 24853 - 27387 £ per year.
Make a Difference Every Day. Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.
We're looking for a friendly, highly organised and proactive Administrator to join our team based at Jenner House, Langley Park in Chippenham. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw, full time, permanent post with hybrid working opportunities available.
As an Administrator you’ll be part of our valued team based at Jenner House, Langley Park in Chippenham receiving access to exclusive rewards and benefits including:
- A salary of £24,853 - £27,387 FTE with access to our group pension.
- Free tea, coffee and milk at your base location.
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers.
- Access to your wages as you earn them to help cover life's emergencies.
- Online and face to face help with your mental and physical wellbeing.
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development.
- An open, just culture where you’re encouraged to have and implement ideas.
Main Responsibilities of the Role:
- Help ensure patients receive timely access to the care and support they need.
- Act as a key point of contact for patients, carers and healthcare professionals.
- Support clinicians by coordinating appointments and managing referrals.
- Maintain accurate records that contribute to safe and effective care delivery.
- Build positive relationships across teams and partner organisations.
- Help create a smooth and reassuring experience for patients accessing services.
- Support service improvements through efficient administration and attention to detail.
- Play an important role in delivering person-centred community healthcare.
The Qualities That Will Help You Succeed:
- Passion for providing excellent service to patients and colleagues.
- Proven administrative experience in a busy environment.
- Ability to communicate with empathy, professionalism, and confidence.
- Strong organisational skills and the ability to prioritise effectively.
- Excellent attention to detail and commitment to quality.
- Confidence using IT systems and digital tools.
- Ability to remain calm and effective under pressure.
- Experience maintaining accurate records and information.
- Understanding of confidentiality and handling sensitive information.
- Ability to work collaboratively across teams and services.
- GCSE English and Maths (or equivalent).
Desirable Criteria:
- Experience within healthcare, community services, or social care.
- Knowledge of patient administration systems.
- Understanding of referral pathways and appointment processes.
- Experience supporting service improvement activities.
- Familiarity with SystmOne or similar systems.
To find out more about the role, its responsibilities or the team, please contact Lesley Campbell at Lesley.Campbell@hcrgcaregroup.com.
We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.
Administrator in Marshfield employer: HCRG Care Group
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