At a Glance
- Tasks: Support complex SystmOne incidents and provide specialist advice on clinical systems.
- Company: Join HCRG Care Group, a leader in healthcare technology.
- Benefits: Enjoy private medical insurance, flexible working, and wellbeing support.
- Other info: Dynamic role with opportunities for professional development and career growth.
- Why this job: Become a subject matter expert and make a real difference in healthcare.
- Qualifications: Customer-facing experience and strong understanding of health data governance.
The predicted salary is between 36000 - 44000 £ per year.
The Technical Support Team at HCRG Care Group is recruiting a Clinical Systems Technician to support the organisation's clinical systems, with a focus on TPP SystmOne. The work covers complex SystmOne incidents, configuration queries, record management and workflow issues, along with upkeep of a knowledge base for end users. The post also trains the holder to become the organisational subject matter expert for Hybrid Mail, with hybrid working and occasional travel to sites. Fit depends on customer-facing experience, such as in a service desk, and a sound grasp of information governance for health data.
What the job involves:
- Support complex SystmOne incidents, configuration queries, record management and workflow issues
- Provide specialist SystmOne support from a clinical systems perspective
- Become the organisational subject matter expert for Hybrid Mail, giving specialist advice, second-line support and acting as the central contact
- Manage support requests and document investigations and resolutions using ITSM software and MS Teams
- Undertake routine configuration changes, including letter template and diary updates
- Provide specialist record management support, including record merges and liaison with the National Back Office
- Investigate system errors methodically, liaise with suppliers and keep Knowledge Base content up to date
- Assist with major incidents, including end-user updates and escalation to Clinical Systems Leadership
- Test new system functionality, review supplier release notes and summarise changes for the team
- Contribute to configuration for major projects and support audit activities as directed
- Support end users by guiding them through tasks and signposting training materials
- Contribute to developing a detailed Knowledge Base for end users under the Clinical Systems Compliance Lead
Experience:
- Customer-facing experience, such as within a service desk environment
Skills & knowledge:
- Strong understanding of information governance and record-keeping principles for health and special category data
- Analytical and methodical approach to problem solving
- Excellent interpersonal and communication skills
Other:
- Evidence of ongoing professional development
Nice to have:
- Experience working with SystmOne in a testing, configuration or support capacity
What’s offered:
- Group pension
- Private medical insurance with fast access to specialists, including for musculoskeletal and mental health support
- My Reward Hub discounts, cashback and voucher offers
- Access to wages as you earn them
- Wellbeing support including counselling, legal, debt and career coaching
- eLearning, career pathways and CPD through The Learning Enterprise
- Hybrid and remote working to support work-life balance
- Free tea, coffee and milk at the base location
Clinical Systems Technician (SystmOne) in London employer: HCRG Care Group
HCRG Care Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Ward Manager at our Marlborough location, you will benefit from a competitive Band 7 salary, access to NHS pension schemes, and a wealth of resources for personal and career growth, all while being part of a dedicated team committed to transforming health and care services in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Systems Technician (SystmOne) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HCRG Care Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HCRG Care Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HCRG Care Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Systems Technician (SystmOne) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HCRG Care Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HCRG Care Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HCRG Care Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HCRG Care Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HCRG Care Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HCRG Care Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
