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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage patient referrals in a supportive role.
- Company: A leading healthcare service provider dedicated to excellent patient care.
- Benefits: Flexible working hours, wellbeing support, and exclusive discounts.
- Why this job: Make a difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills, good education, and Microsoft Office proficiency.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A healthcare service provider is seeking a Business Support Administrator based in Guildford. The role involves providing excellent customer experience to patients and professionals and includes responsibilities like managing referrals and supporting administrative tasks.
Candidates must possess strong customer service and communication skills, a good level of education, and proficiency in Microsoft Office.
This position offers flexible working opportunities and benefits such as access to wellbeing support and discounts.
Referral & Customer Experience Administrator in Guildford employer: HCRG Care Group
Contact Detail:
HCRG Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral & Customer Experience Administrator in Guildford
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in providing excellent customer experience.
✨Tip Number 2
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly, especially when discussing your customer service experience.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking about the team dynamics or how they measure customer satisfaction shows that you’re proactive and invested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Referral & Customer Experience Administrator in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and communication skills. We want to see how your experience aligns with the role of Referral & Customer Experience Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer experiences in healthcare. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools you’re comfortable with. Whether it’s Excel, Word, or PowerPoint, we want to know how you’ve used them in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HCRG Care Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the importance of a great customer experience, which is key for this role.
✨Familiarise Yourself with Referrals
Since managing referrals is a big part of the job, make sure you understand what that entails. Research common referral processes in healthcare and think about how you would handle them. This knowledge will impress your interviewers and demonstrate your proactive approach.
✨Show Off Your Microsoft Office Skills
Proficiency in Microsoft Office is a must-have for this position. Prepare to discuss your experience with tools like Excel, Word, and Outlook. If possible, bring examples of documents or reports you've created to showcase your skills during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the company culture, or how success is measured in this role. Asking questions shows your genuine interest in the position and helps you determine if it's the right fit for you.
