Bank Business Support Administrator - Surrey in Guildford

As a Bank Business Support Administrator, we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated. At HCRG Care Group you will benefit from:

• Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network.
• 24/7 Well-being Support – Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services.

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, email, and post, as the first point of contact to HCRG Care Group Services. This role will support the effective filtering and directing of telephone calls and correspondence for Surrey Children’s Community Services and, where required, with partner organisations. The role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

The Business Support Administrator role will cover Woking, Guildford, and Farnham, supporting our Surrey-wide service. HCRG Care Group is a flexible-first employer; whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements.

Main Responsibilities:

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
• Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
• Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.
• Maintain and update clinical systems, databases, and clinic templates.
• Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
• Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
• Work flexibly to cover colleagues and ensure service priorities are met.

Ideal Candidate:

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer-facing environment.
• Excellent customer service skills.
• Accurate and efficient keyboard skills.
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Good telephone manner.
• Polite and helpful customer service skills.
• Ability to work with discretion, sensitivity, and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload in a busy environment.

Desirable:

• Minute taking.
• Knowledge of clinical systems or databases.

The successful applicant will need to be a car driver.