Discharge Coordinator

Overview

Discharge Coordinator role with HCRG Care Group based at St Martins Hospital (fixed term, 6 months, part-time 32.5 hours per week). You will be part of BaNES Care Coordination Centres Flow Team, supporting discharges from acute and community hospitals into community services. You will work closely with nurses, therapists, social workers and other members of the multi-disciplinary team (MDT) to ensure timely discharge and clear communication about each patient’s discharge journey. You will help maintain accurate and up-to-date records to provide information on discharge activity, demand and capacity. Flow Discharge Coordinators play a central role in keeping patients and families informed about the expected discharge pathway. You will be based at St. Martin’s Hospital with occasional travel to the Care Coordination Centre at Peasedown St John as required. You will report to the Discharge Coordinator Team Leader within the Care Coordination Team, which includes Discharge Coordinators, Therapists, Nurses, Social Workers, Triage Clinician and Clinical Leads.

Responsibilities

• Work as part of the multidisciplinary team (MDT), maintaining good communication between all services involved in discharge and driving safe, timely discharge by ensuring administration work is completed proactively.
• Ensure people using our services are aware of the discharge process and pathways, including the expected timeframe for discharge and an overview of reasons discharges can be delayed.
• Attend huddles and MDT meetings, recording actions taken and discharge readiness on the clinical system.
• Attend professional and family meetings, recording minutes on relevant paperwork.
• Monitor predicted dates of discharge and pathways for all patients at the Community Hospital, ensuring patients are registered on the clinical system.

Qualifications and Attributes

• Have excellent communication skills, written, verbal and non-verbal. Adapt approach depending on the audience to build authentic, proactive working relationships.
• Be highly organized to enable effective case management and review, allowing reduction in care provision and early identification of longer-term care needs.
• Be able to work in a time-critical manner to enable discharge within 48 hours from the point the patient is able to be discharged.
• Demonstrate kind and compassionate care to all service users and their families.
• Have the ability to identify blockages in service provision and escalate these to the Team Leader and Clinical Lead.
• Have excellent IT skills, with the ability and desire to learn new Clinical System platforms (e.g., Liquid Logic and SystmOne).
• Experience in Acute or Community Care is welcomed.

Benefits

• A salary of £23,875 with access to our group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub with discounts on everyday purchases, cashback and vouchers
• Access to wages as you earn them to help cover life’s emergencies
• Online and face-to-face help with mental and physical wellbeing, including resources for rules, debt and life management help, plus career coaching and counselling
• Access to eLearning, bespoke career pathways and development through The Learning Enterprise
• An open, just culture encouraging ideas to help deliver our purpose, backed by funding for innovation
• Commitment to high clinical and quality standards with many services rated good or outstanding by the Care Quality Commission

Safeguarding and protecting children, young people and vulnerable adults is a priority, with policies and procedures in place to promote safeguarding and safer working practices. All team members are subject to safer recruitment checks including criminal records vetting.