Dental Receptionist/Administrator

We are seeking a dedicated and professional Dental Receptionist/Administrator to join our multidisciplinary team at Buryfields Clinic, Guildford. This is a vital role at the heart of our service, providing high-quality customer service and essential administrative support to ensure the smooth and efficient running of our dental clinics.

If you have prior experience working as an administrator or an NVQ Reception/Administrator qualification we would love to hear from you! As you will work flexibly across sites, a UK driving license and access to a car for work purposes would be required for the role.

• Provide a welcoming and supportive front-line service to patients, carers, and healthcare professionals.
• Operate and manage appointment systems, including scheduling, prioritising, and filling cancellations.
• Handle telephone and face-to-face enquiries with professionalism and efficiency.
• Maintain accurate patient records (both electronic and paper-based), manage referral and recall lists, and ensure timely data entry and analysis.
• Support clinicians by preparing day lists and coordinating patient notes.
• Process incoming and outgoing post, referrals, and reports.
• Liaise with other clinics and services to support patient care pathways.
• Contribute to service improvements by implementing and adapting policies and procedures.
• Provide general clerical and administrative support including filing, scanning, photocopying, and typing.
• Uphold patient confidentiality and comply with the Data Protection Act and Caldicott Guidelines.

• Good standard of written and spoken English.
• Knowledge of Clinical Governance.
• Excellent communication skills.
• Ability to work in a team and build and sustain partnerships.
• Good IT skills and Information management.
• Organisational skills.
• NVQ Reception/Administrator qualification or equivalent.
• Previous experience working in a dental setting.
• Show aptitude for problem solving.
• Willing to work flexibly and across sites.
• Hold a full UK driving licence and have use of a car.

As a Receptionist/Administrator you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875.00 with access to our group pension.
• Free tea, coffee, and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases.
• Access to your wages as you earn them to help cover life's emergencies.
• Online and face-to-face help with your mental and physical wellbeing.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development.
• An open, just culture where you're encouraged to have and implement ideas.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.