Reception and administrative post in the Community Dental Service at Buryfields Clinic, part of HCRG Care Group. The work centres on welcoming patients, managing appointments and records, and handling calls from patients and clinicians. It blends reception, customer service and admin in busy clinics, and may involve working across several Surrey sites. A full UK driving licence and access to a car are advantageous.
What the job involves
- Provide a professional, welcoming reception service for patients, carers and healthcare professionals
- Manage appointment bookings, cancellations and clinic schedules to maximise capacity
- Answer telephone calls and respond to enquiries professionally and efficiently
- Maintain accurate patient records and update information on electronic systems
- Manage referral, waiting and recall processes to support timely access to services
- Prepare clinic lists and support clinicians with appointment administration
- Process incoming and outgoing correspondence, referrals and reports
- Support patient documentation, records, scanning and filing
- Liaise with colleagues and partner services on care pathways, working collaboratively within the dental and admin team
- Produce letters, reports and other administrative documents
- Handle patient information confidentially in line with data protection requirements
- Contribute to continuous improvement of administrative processes and patient experience
Qualifications
- Good general education, with strong written and spoken English
Experience
- Previous experience in an administrative, reception or customer service role
Skills & knowledge
- Excellent communication and interpersonal skills
- Strong organisation and ability to prioritise a varied workload
- Good IT skills and confidence using electronic systems
- Experience using Microsoft Outlook, Word and Excel
- Ability to work accurately with close attention to detail
- Ability to stay calm and effective in a busy environment
Other
- Professional, positive approach with patients, colleagues and external stakeholders
- Ability to work effectively as part of a team
Nice to have
- NVQ Reception/Administrator qualification or equivalent
- Previous experience in a dental, healthcare or NHS setting
- Experience managing appointments, waiting lists or referral processes
- Full UK driving licence and access to a vehicle
What’s offered
- Group Pension
- Free tea, coffee and milk at base location
- My Reward Hub membership with discounts, cashback and vouchers
- Access to wages as earned
- Online and face-to-face wellbeing support, including counselling, legal, debt help and career coaching
- eLearning, career pathways and continuing professional development through The Learning Enterprise
- Open culture that encourages staff ideas for improving services
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Dental Receptionist/Administrator employer: HCRG Care Group
HCRG Care Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Ward Manager at our Marlborough location, you will benefit from a competitive Band 7 salary, access to NHS pension schemes, and a wealth of resources for personal and career growth, all while being part of a dedicated team committed to transforming health and care services in the community.
