At a Glance
- Tasks: Provide reception and admin support in a busy GP practice, handling patient info and communication.
- Company: Dynamic GP practice focused on patient care and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Fast-paced setting with a focus on teamwork and patient satisfaction.
- Why this job: Join a vital role in healthcare, making a difference in patients' lives every day.
- Qualifications: Previous receptionist experience, EMIS Web knowledge, and strong organisational skills.
The predicted salary is between 19800 - 24200 £ per year.
The following content displays a map of the jobs location - Simon House - Bird Street - Coventry
To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems.
The role requires proficient use of EMIS Web and document management systems such as Docman.
The job is across two practices.
Key Responsibilities
- Register new patients onto EMIS Web
- Process patient deductions and transfers
- Update and amend patient demographic details (address, contact details, GP links)
- Ensure accurate record-keeping in line with NHS guidelines
- Document Management (Docman)
- Process incoming clinical documents via Docman
- Accurately code and allocate documents to relevant clinicians
- Scan, upload, and file patient correspondence
- Ensure documents are reviewed and actioned in a timely manner
- Task Management
- Manage and action tasks within EMIS Web
- Assign tasks to appropriate clinicians or team members
- Monitor outstanding tasks and ensure timely completion
- Respond to internal task queries efficiently
- Monitor shared practice email inboxes
- Respond to patient and third-party enquiries appropriately
- Forward clinical or urgent queries to relevant staff
- Maintain professional and confidential communication at all times
- General Administrative Duties
- Handle general administrative queries from patients and staff
- Assist with audits, data collection, and reporting when required.
- Answer patients calls and cover reception when required.
- Compliance & Confidentiality
- Adhere to GDPR and NHS confidentiality guidelines
- Ensure all patient information is handled securely
- Follow practice policies and procedures
Person Specification
- Previous Receptionist experience (preferably in a GP or healthcare setting)
- Experience using EMIS Web
- Experience with Docman
- Strong attention to detail and accuracy.
- Excellent organisational and communication skills
- Ability to prioritise workload in a busy environment
- Knowledge of NHS referral pathways and e-RS
- Understanding of medical terminology
- Experience in primary care administration
- Fast-paced GP practice setting
- High volume of patient data and administrative tasks Team-based working with clinicians and admin staff
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Receptionist in Coventry employer: HCRG Care Group
HCRG Care Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Ward Manager at our Marlborough location, you will benefit from a competitive Band 7 salary, access to NHS pension schemes, and a wealth of resources for personal and career growth, all while being part of a dedicated team committed to transforming health and care services in the community.
