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- Tasks: Join our team as a Care Coordinator, delivering top-notch customer service and managing referrals.
- Company: HCRG Care Group transforms health and care, supporting millions across England since 2006.
- Benefits: Enjoy a competitive salary, free parking, discounts, and access to your wages as you earn them.
- Why this job: Make a real difference in people's lives while working in a supportive and innovative environment.
- Qualifications: Strong communication skills, administrative experience, and confidence with IT systems are essential.
- Other info: Flexible hours include weekends and holidays; early applications encouraged.
The predicted salary is between 19800 - 26700 £ per year.
Overview
As a Care Coordinator, you\\\’ll be part of our dynamic team at Gravesham Community Hospital. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875* per annum (pro rata*) with group pension
- Free on site-parking at Gravesham Community Hospital
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you\\\’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Main duties of the job
- As a Care Coordinator, you\\\’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference.
- The Care Co-Ordination Centre operates 7 days a week 8am-8pm and the role will require the post holder to work a variety of sessions during these hours, inclusive of weekends, Bank Holidays, Christmas, New Year and Easter Holidays.
- We have a full-time opportunity to join our team.
- The post holder will be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GPs and the Integrated Health and Social Care teams across North Kent.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK\\\’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
We\\\’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We\\\’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn\\\’t happen often, sometimes a role is very popular, and we\\\’ll need to close it earlier than the date we\\\’ve shown here. If you\\\’re keen to join our team, we\\\’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job responsibilities
As a Care Coordinator, you\\\’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference.
The Care Co-Ordination Centre operates 7 days a week 8am-8pm and the role will require the post holder to work a variety of sessions during these hours, inclusive of weekends, Bank Holidays, Christmas, New Year and Easter Holidays.
We have a full-time opportunity to join our team.
The post holder will be the first point of contact within HCRG Care Group to receive and pass on referrals within expected timeframes from service users, GPs and the Integrated Health and Social Care teams across North Kent.
Person Specification
General Requirements
- Click Apply for this job above to view the Job Description on our career site
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Care Coordinator employer: HCRG Care Group
Contact Detail:
HCRG Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the services offered by HCRG Care Group. Understanding their mission and values will help you align your responses during interviews, showcasing how you can contribute to their goal of transforming health and care.
✨Tip Number 2
Highlight your customer service experience in previous roles. As a Care Coordinator, you'll be the first point of contact, so demonstrating your ability to engage effectively with diverse individuals will set you apart from other candidates.
✨Tip Number 3
Prepare for questions about your organisational skills and flexibility. Given the varied hours and responsibilities, being able to discuss specific examples of how you've managed similar situations in the past will show you're ready for the role.
✨Tip Number 4
Brush up on your IT skills, particularly with Microsoft Office. Being confident in using these tools is essential for the role, so consider doing a quick refresher course or practice to ensure you're comfortable discussing your proficiency.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Care Coordinator. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your administrative experience in customer-facing roles. Provide specific examples of how you've demonstrated excellent interpersonal and communication skills, as well as your ability to work effectively in a team.
Showcase IT Proficiency: Mention your confidence in using IT systems and your familiarity with Microsoft Office packages. If you have experience with any specific software relevant to the role, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the position but also reflects your understanding of the company's mission. Discuss how you can contribute to their goal of transforming health and care, and why you are a good fit for their team.
How to prepare for a job interview at HCRG Care Group
✨Showcase Your Communication Skills
As a Care Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to communicate with a service user or a GP, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Administrative Experience
The role requires strong administrative skills in a busy environment. Bring examples of your past experiences where you successfully managed multiple tasks or handled customer inquiries efficiently. This will show that you can thrive in a fast-paced setting.
✨Demonstrate Flexibility and Teamwork
Since the position involves working various shifts, including weekends and holidays, express your willingness to be flexible. Additionally, share examples of how you've worked effectively as part of a team in previous roles, as collaboration is essential in this job.
✨Familiarise Yourself with IT Systems
Confidence in using IT systems is crucial for this role. Brush up on your knowledge of Microsoft Office packages, especially Outlook, Word, and Excel. You may be asked about your experience with these tools, so be ready to discuss how you've used them in your previous jobs.
