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- Tasks: Provide excellent customer support and manage communications for Surrey Children's Community Services.
- Company: HCRG Care Group transforms health and care services across the UK, impacting over half a million lives annually.
- Benefits: Enjoy flexible working, discounts on everyday purchases, and access to mental health support.
- Why this job: Join a supportive team dedicated to making a difference in community health and care.
- Qualifications: GCSEs in Maths and English; administrative experience preferred; strong communication skills required.
- Other info: Hybrid working options available; commitment to equal opportunities and inclusivity.
The predicted salary is between 19875 - 23875 Ā£ per year.
Job IntroductionAs a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services.
Starting salary from Ā£23,875 (FTE) with access to our group pension
Full time and part time roles available
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping, as well as cashback and voucher offers for you and those you care about
Access to your wages as you earn them to help cover life\ās emergencies and avoid overdraft fees or high interest rates
Online and faceātoāface help with your mental and physical wellbeing ā from healthy recipes and activity challenges to postātrauma support, legal, debt and lifeāmanagement help, as well as career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our \āOutstanding\ā learning and development team, The Learning Enterprise
An open and just culture where you\āre encouraged to have and implement ideas that help us deliver our purpose: changing lives through transforming health and care ā backed up by at least Ā£100,000 of ringāfenced innovation funding each year
BaseThe Business Support Administrator role will be based in Guildford and involves supporting our Surreyāwide service. HCRG Care Group is a flexibleāfirst employer; while you will have an office base, our teams work in agile, flexible/hybrid arrangements.
Main Responsibilities
Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations
Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly
Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems
Provide signposting to HCRG Care Group services and other agencies
Handle callābacks to referrers, data cleansing, appointment booking/rescheduling, and issue correspondence to patients
Maintain and update clinical systems, databases, and clinic templates
Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minuteātaking
Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence
Work flexibly to cover colleagues and ensure service priorities are met
The Ideal CandidateEssential:
Good general education to at least GCSE level or equivalent, including Maths and English
Administrative experience in a busy, customerāfacing environment
Excellent customer service skills
Accurate and efficient keyboard skills
High levels of computer literacy ā including a good working knowledge of Microsoft Office packages (Outlook, Word, Excel)
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service attitude
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in a busy environment
Desirable:
Minute taking experience
Knowledge of clinical systems or databases
Other requirements: the successful applicant will need to be a car driver.
Please see attached job description for full personal specification.
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Business Support Administrator - Surrey employer: HCRG Care Group
Contact Detail:
HCRG Care Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Business Support Administrator - Surrey
āØTip Number 1
Familiarise yourself with the services offered by HCRG Care Group. Understanding their mission and the specific services they provide will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
āØTip Number 2
Practice your communication skills, especially over the phone. Since this role involves being the first point of contact, being articulate and friendly on calls can set you apart from other candidates.
āØTip Number 3
Network with current or former employees of HCRG Care Group. They can provide valuable insights into the company culture and expectations for the Business Support Administrator role, which can be beneficial during your interview.
āØTip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks. This role requires juggling various responsibilities, so having examples ready will show that you're capable of handling the demands of the position.
We think you need these skills to ace Business Support Administrator - Surrey
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant administrative experience and customer service skills. Use keywords from the job description, such as 'communication skills', 'organisational support', and 'confidentiality' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that align with the responsibilities of the Business Support Administrator role, such as managing appointments or handling sensitive information.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience you have with clinical systems or databases. Mention your ability to work under pressure and manage multiple tasks, as these are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative position.
How to prepare for a job interview at HCRG Care Group
āØResearch the Company
Before your interview, take some time to learn about HCRG Care Group. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
āØDemonstrate Customer Service Skills
As a Business Support Administrator, you'll be the first point of contact for patients and professionals. Be prepared to discuss your previous customer service experience and how you handle difficult situations with professionalism and empathy.
āØShowcase Your Organisational Abilities
This role requires excellent planning and organisational skills. Be ready to provide examples of how you've managed multiple tasks or projects in a busy environment, highlighting your ability to prioritise effectively.
āØPrepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to the role. Think of scenarios where you had to manage urgent referrals or maintain confidentiality, and be ready to discuss your approach.
