Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer support and manage referrals for Surrey Child and Family Health Services.
- Company: Join a flexible-first employer dedicated to transforming health and care.
- Benefits: Starting salary from £23,875, discounts, career coaching, and access to wages as you earn.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, administrative experience, and strong communication skills.
- Other info: Flexible/hybrid working arrangements with opportunities for professional development.
The predicted salary is between 23875 - 29875 £ per year.
Job Introduction
As a
Business Support Administrator,
you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
- Starting salary from £23,875 (FTE) with access to our group pension
- Full time and part time roles available
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life\’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our \’Outstanding\’ learning and development team, The Learning Enterprise
- An open and just culture where you\’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
The
Business Support Administrator
will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services.
The
Business Support Administrator
will support the effective filtering and directing of telephone calls and correspondence for Surrey Children\’s Community Services and where required, with partner organisations. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Base
The Business Support Administrator role will be based in Woking, Epsom & Guildford. It will involve supporting our Surrey-wide service.
HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements.
Main Responsibilities
- Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
- Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
- Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
- Provide signposting to HCRG Care Group services and other agencies.
- Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.
- Maintain and update clinical systems, databases, and clinic templates.
- Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
- Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
- Work flexibly to cover colleagues and ensure service priorities are met.
The Ideal Candidate
Essential:
- Good general education to at least GCSE level or equivalent, including Maths and English
- Administrative experience in a busy, customer facing environment
- Excellent customer services skills
- Accurate and efficient keyboard skills
- High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
- Ability to work as part of a team
- Effective interpersonal and communication skills, both verbal and written
- Good telephone manner
- Polite and helpful customer service skills
- Ability to work with discretion, sensitivity and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
Desirable:
- Previous health or social care experience
- Minute taking
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Other requirements:
the successful applicant will need to be a car driver
Please See Attached Job Description For Full Personal Specification.
Attached documents
Business Support Administrator employer: HCRG Care Group
Contact Detail:
HCRG Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in health and care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your skills match the job description and be ready to share examples of your past experiences.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that Business Support Administrator role. We love seeing applications directly from candidates who are keen on joining our team!
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Administrator role. Highlight your administrative experience and customer service skills, as these are key for us. Use specific examples that show how you've excelled in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission of transforming health and care. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Pay attention to grammar and clarity – we want to see that you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HCRG Care Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities, such as managing referrals and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires high levels of communication, be prepared to demonstrate your interpersonal skills during the interview. Practice answering questions clearly and concisely, and think of examples from your past experiences where you've effectively communicated with customers or colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Think about times when you've had to triage calls or manage sensitive information, and be ready to discuss how you approached those scenarios.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, or the company culture. This shows that you're engaged and eager to learn more about how you can contribute to the organisation's mission.
