Bank Business Support Administrator - Surrey

The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations. This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities. This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.

Main duties of the job:

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
• Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
• Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
• Provide signposting to HCRG Care Group services and other agencies.
• Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.
• Maintain and update clinical systems, databases, and clinic templates.
• Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
• Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
• Work flexibly to cover colleagues and ensure service priorities are met.

About us:

We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

Job responsibilities:

• Flexible Shift Booking: Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access: Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth: Gain experience across various services, access free training, and join our Strive for Better professional network.
• 24/7 Well-being Support: Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture: Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement: Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence: Be part of a team with "Good" or "Outstanding" CQC-rated services.

Ideal Candidate:

• Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• Excellent customer services skills.
• Accurate and efficient keyboard skills.
• High levels of computer literacy to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Good telephone manner.
• Polite and helpful customer service skills.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Good planning and organisational skills and ability to meet deadlines.
• Ability to prioritise and manage workload in a busy environment.

• Minute taking.
• Knowledge of clinical systems or databases.

Other requirements: the successful applicant will need to be a car driver.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.