At a Glance
- Tasks: Welcome visitors, manage calls, and organise meetings in a vibrant office.
- Company: Join our dynamic team at the London International HQ.
- Benefits: Enjoy 28 days leave, bonuses, healthcare, and gym contributions.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Be the friendly face of our company and make a real impact.
- Qualifications: Customer service experience is a plus; be organised and proactive.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Receptionist to join our growing team at the London (International HQ) office.
Responsibilities
- Client Communications and Visitor Management
- Welcome and greet all visitors to the firm, including clients.
- Field and redirect incoming calls as appropriate.
- Maintain a timely response to incoming calls and email queries.
- Manage visitor sign‑in (including contractor log) and distribute visitor passes.
- Event, Meeting Room and Office Supply Management
- Maintain inventory and order stationery for meeting rooms and overall office space.
- Order catering for events and meetings, and arrange appropriate layout.
- Book meeting rooms as needed, allowing for event set‑up.
- Coordinate with external vendors, contractors or catering for events.
- Conduct routine safety and maintenance checks.
- Mail Management
- Handle incoming post, special deliveries and couriers.
- Manage outgoing post.
- Log files as per SOS.
About You
- Previous experience as a Receptionist or Administration is beneficial but not essential.
- Experience in a client/customer facing environment.
- Ability to build rapport with clients quickly and professionally.
- Organised and able to manage changing priorities.
- Approachable nature, as both clients and employees will look to you for support.
- Proactive and can‑do approach.
- Thrives best in a collaborative team environment.
Work full‑time between 09:00 – 17:00. This role is not a pathway to a Training Contract.
Benefits
- 28 days annual leave (plus public holidays)
- Bonus scheme
- Life Assurance
- Scottish Widows Pension Scheme
- Healthcare cash‑plan
- 1/3 gym membership contribution
- Electric vehicle scheme
- Happy People/Perks at Work benefits portal
- Cycle to Work scheme
- Flu vaccinations
HCR is an equal opportunities employer. We are an armed forces‑friendly organisation.
Receptionist in London employer: HCR Law
Join our dynamic team at our London International HQ, where we prioritise a supportive and collaborative work culture. As a Receptionist, you'll enjoy generous benefits including 28 days of annual leave, a bonus scheme, and opportunities for personal growth, all while being part of an organisation that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCR Law. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCR Law before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCR Law:Your cover letter is your chance to shine! Tell us why you want to work at HCR Law specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCR Law!
How to prepare for a job interview at HCR Law
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
