At a Glance
- Tasks: Provide essential admin support to enhance education and care services.
- Company: Join a multi-award-winning company dedicated to improving care in Hertfordshire.
- Benefits: Enjoy flexible hours, generous leave, and a supportive team environment.
- Other info: Access to transport needed for travel around Hertfordshire.
- Why this job: Make a real difference in the care sector while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 20000 - 25000 £ per year.
Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond.
The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care.
HCPA's CEO was awarded an OBE for their work leading the company and its activities.
The Role
As Administrator, you will provide accurate and responsive administrative support to the Education, Quality and Integration department, helping ensure programmes, enquiries, records and operational processes are managed effectively.
The role contributes to the smooth delivery of education and support services by maintaining accurate information, supporting learner and provider communication, and enabling timely certification, reporting and service coordination.
Why work for HCPA?
- 25 hours per week, either 09.00 - 14.00 or 9.30 - 14.30 Monday to Friday
- Care Professional Academy Rewards and Discounts
- Generous Workplace Pension Scheme
- Employee Assistance Programme
- Your birthday off each year plus 28 days Annual Leave (plus Bank Holidays)
- Team building days and team events
- Ongoing training and development
- Free parking
- Friendly and supportive team
- Role Requirements
- Manage and respond to incoming enquiries and correspondence via telephone and email in a timely, professional and accurate manner.
- Maintain diaries, meeting arrangements and scheduling activity to support effective departmental coordination.
- Support education programme administration, including learner records, bookings, and documentation processes, ensuring accuracy and efficiency.
- Maintain documents, spreadsheets and internal systems, ensuring information is accurate, up to date and handled appropriately.
- Provide clear customer service and appropriate Information, Advice and Guidance to providers, learners and stakeholders.
- Provide planned or ad hoc cover for reception and wider departmental administrative tasks where required.
- Any other tasks required for the smooth running of the company
Person Specification
- Essential: Access to own transport and business use insurance, as travel around Hertfordshire may be required.
- Essential: Strong written and verbal communication skills, with the ability to provide clear, accurate and professional information.
- Essential: Confident use of Microsoft systems, including Outlook, Word and Excel, with the ability to maintain accurate records.
- Essential: Strong attention to detail, including accuracy in data entry, document management and handling confidential information.
Administrator in Welwyn Garden City employer: HCPA
As a leading provider of adult social care services in Hertfordshire, we pride ourselves on being an excellent employer that values compassion and dedication. Our flexible working opportunities, comprehensive training, and commitment to employee wellbeing create a supportive environment where you can thrive and grow in your career. Join us to make a meaningful impact in the lives of others while enjoying competitive pay and a culture that prioritises respect and dignity.
