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- Tasks: Welcome customers and manage their service needs in a friendly environment.
- Company: Established passenger car dealership in Cambridge with a strong reputation.
- Benefits: Competitive salary, uncapped bonuses, and a supportive team atmosphere.
- Why this job: Join a dynamic team and enhance customer experiences in the automotive industry.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
- Other info: Monday to Friday hours with a Saturday rota for flexibility.
The predicted salary is between 30000 - 31900 £ per year.
Experienced Automotive Industry trained Service Advisor required for an established passenger car dealership in Cambridge.
A vacancy has arisen for an experienced Service Advisor to manage and welcome service customers bringing their vehicles to the Service department. As the first point of contact, you will be familiar with creating an inviting atmosphere and ensuring the details on the job card and contact details are correct. Advising the customer of the costs involved and gaining their authority to proceed. Working as a part of a team to ensure the best possible customer experience. Liaising with the workshop and updating the customer throughout the day. Advising of additional work required, including costs, timelines and gaining authorisation. Upon completion, organising the collection and invoicing. Upselling services and additional work, in line with Vehicle Health Check recommendations.
The successful candidate will be an experienced Service Advisor with a proven track record. Familiar with working within a similar capacity, at a professional, manufacturer approved workshop. Will focus on customer service, pay attention to detail, and place proactivity and efficiency at the forefront of actions. Value the importance of effective communication and rapport building with customers and colleagues.
Basic: £30,000 - £31,900, dependent upon experience, with the opportunity to earn an uncapped target-driven bonus and an OTE of £40k. Hours: 8am to 6pm, Monday to Friday & Saturday rota (1 in 4).
If you’re keen to learn more about this opportunity, apply now with your CV.
Service Advisor employer: Hcp Automotive
Contact Detail:
Hcp Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. We should role-play common scenarios with friends or family to build confidence in handling customer queries and upselling services.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and keen to learn more about the role and the team. Think about what you want to know regarding their approach to customer service and teamwork.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set us apart from other candidates. We can express our appreciation for the opportunity and reiterate our enthusiasm for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how you've managed customer interactions and handled service processes in the past. Use keywords from the job description to show you're a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the automotive industry and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention your customer service experience.
Showcase Your Communication Skills: As a Service Advisor, effective communication is key. In your application, highlight examples where you've built rapport with customers or worked closely with a team. This will help us see how you can contribute to our inviting atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Hcp Automotive
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common service procedures, costs, and customer service best practices. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and communicate effectively, as this is crucial for creating an inviting atmosphere.
✨Be Ready to Discuss Upselling
Since upselling is part of the job, think about times when you've successfully recommended additional services or products. Be prepared to discuss how you approach these conversations and ensure they align with customer needs and vehicle health checks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the dealership's approach to customer service, or any training opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
