Position: Assistant Service Manager
Location: Manchester
Drive Your Career Forward
An exciting opportunity has arisen for an experienced Assistant Service Manager to join a successful and growing automotive business in Manchester. This role offers the chance to work within a fast‑paced aftersales environment, supporting the delivery of exceptional customer service while leading and developing a high‑performing team.
The successful candidate will play a key role in ensuring operational excellence, customer satisfaction, and departmental profitability, while supporting the Service Manager in the day‑to‑day running of the service department.
What’s on Offer
- Competitive salary with performance‑related incentives
- Generous annual leave entitlement
- Comprehensive pension and life assurance benefits
- Employee discounts across a range of products and services
- Vehicle purchase and maintenance benefits
- Health and wellbeing support programmes
- Ongoing training, development, and career progression opportunities
- Flexible and family‑friendly working arrangements
- Community engagement and volunteering initiatives
- Additional employee reward and recognition schemes
Key Responsibilities
- Support the Service Manager in leading, motivating, and developing a team of aftersales professionals
- Help drive a high‑performance culture where achievement is recognised and underperformance is effectively managed
- Oversee daily service department operations, ensuring resources are utilised efficiently and productivity targets are achieved
- Assist with accurate reporting and departmental performance analysis
- Maintain high standards of customer service and ensure customer satisfaction targets are consistently achieved
- Support continuous improvement initiatives across the department
- Build strong relationships with customers, colleagues, and stakeholders
About You
- Previous experience within the automotive industry is essential
- Strong organisational and administrative skills with experience producing management reports
- Proven ability to work effectively within a fast‑moving, changing environment
- A positive and approachable leadership style
- Experience coaching, motivating, and supporting teams to achieve business objectives
- Excellent communication and customer service skills
- Results‑driven with a commitment to operational excellence
Eligibility Criteria
- Experience in automotive aftersales or service environment essential
- Previous supervisory or management experience preferred
- Strong leadership and organisational skills
- Ability to work in a fast‑paced, performance‑driven environment
- Excellent communication and customer service skills
- Full UK driving licence preferred
- Right to work in the UK
