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- Tasks: Lead a dynamic workshop team, ensuring high productivity and customer satisfaction.
- Company: Established Service Centre near Dartford, Essex, with a focus on teamwork.
- Benefits: Competitive salary, bonus opportunities, pension, life assurance, and vehicle discounts.
- Why this job: Join a supportive environment where you can mentor others and grow your career.
- Qualifications: Experience as a Workshop Controller and strong leadership skills required.
- Other info: Opportunities for career development through manufacturer training.
The predicted salary is between 36000 - 60000 £ per year.
A challenging career opportunity has arisen for an experienced Workshop Controller to join the team of an established Service Centre near Dartford, Essex. As Workshop Controller, you will be familiar with managing a productive workshop team, whilst recognising the importance of delivering high standards of customer service. The successful candidate will be responsible for the daily control of the workshop in order to maintain a high level of productivity and quality repair.
Responsibilities
- Experience of working as a Workshop Controller in a similar environment is essential.
- Maintaining good working relationships and communication with the Service Advisors and internal departments will be at the forefront of your actions.
- Mentoring and supporting the team, increasing and maintaining workshop productivity and efficiency, with the aim of achieving a “First Time Fix”.
- Efficient management of the Service Workshop and Service Advisors.
- Offering technical advice and support, test driving vehicles, Quality Control.
- Updating internal departments and customers, with timescales and developments.
- Organising the workload and distributing work to ensure optimum efficiency and productivity.
- Identify potential bottlenecks early through regular updates, to avoid escalation.
- Keeping abreast of product launches and technical advances.
- Adhering to Health & Safety practices and ensuring the team comply too.
- Enhancing the knowledge and skills of each team member by participation in training courses.
About the person
- You must have knowledge of managing a workshop team as Workshop Controller and experience of managing and mentoring in excess of 10 technicians.
- A leader, who prioritises customer satisfaction while simultaneously motivating and uniting their team by building strong, trust-based relationships.
- Guiding the team, offering solutions to ensure efficiency and productivity.
- Able to follow and enforce manufacturer and company guidelines and health and safety.
The Package
The successful candidate will be rewarded with a competitive salary package, with the opportunity to enhance earnings with a targeted Bonus. Many company benefits including, Pension, Life Assurance and access to reduced prices on new and used vehicles. Career development through manufacturer training is also available and encouraged.
Requirements
- Experience in an automotive environment, as Workshop Controller/Master Technician.
- A Full, UK Driving Licence is essential, for Insurance purposes.
- Applicants with Eligibility to work in the UK, as this company does not sponsor.
If you meet the requirements for this role and are interested in joining our client’s team, please apply now for a more in-depth discussion with us.
Workshop Controller in Dartford employer: Hcp Automotive
Contact Detail:
Hcp Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about opportunities as a Workshop Controller. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and management skills. Be ready to discuss how you've successfully led teams and improved workshop productivity in the past. We want to see your passion for customer satisfaction!
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've mentored technicians and built strong relationships within your team. This will highlight your ability to motivate and unite your crew.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Workshop Controller in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Workshop Controller. We want to see how you've managed teams and improved productivity in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your leadership style and how you prioritise customer satisfaction while mentoring your team.
Showcase Your Technical Knowledge: Since this role involves offering technical advice, make sure to include any relevant qualifications or experiences that demonstrate your expertise in the automotive field. We love seeing candidates who are up-to-date with industry trends!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hcp Automotive
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop management and automotive repairs. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage a team and ensure high-quality service.
✨Showcase Your Leadership Skills
Prepare to talk about how you've successfully led a team in the past. Think of instances where you motivated your team, resolved conflicts, or improved productivity. This will show them you're not just a manager, but a true leader.
✨Communicate Effectively
Since maintaining good relationships with Service Advisors and internal departments is key, practice how you'll communicate your ideas clearly. You might even want to role-play some scenarios with a friend to get comfortable with discussing workflow and efficiency.
✨Demonstrate Customer Focus
Be ready to share examples of how you've prioritised customer satisfaction in your previous roles. Discuss how you’ve handled customer feedback and ensured that your team delivers a 'First Time Fix' consistently.
