At a Glance
- Tasks: Lead a dynamic service team and ensure exceptional customer experiences in a premium automotive environment.
- Company: Join a prestigious automotive brand known for its commitment to excellence.
- Benefits: Enjoy competitive salary, generous leave, employee discounts, and health support.
- Other info: Flexible working arrangements and opportunities for career progression await you.
- Why this job: Make a real impact by driving service quality and leading a passionate team.
- Qualifications: 3+ years in service management within an automotive dealership, with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced
Service Leader with the presence, precision, and commercial focus to represent a premium automotive brand? This is an exceptional opportunity to a large service department in
Cambridge .
You will lead a team of 32 staff, setting the tone from the front while creating a culture of accountability, refinement, and continuous improvement.
Your attention to detail will be essential in managing manufacturer KPIs, driving service quality, and ensuring every customer interaction reflects the values of a premium brand.
While budget achievement remains important, the primary focus is delivering an exceptional customer experience supported by strong operational and KPI performance.
The Role
- Lead, inspire, and develop a high performing service team within a premium brand facility.
- Champion luxury service standards, ensuring every customer touchpoint delivers a refined and memorable experience.
- Drive performance against manufacturer KPIs, internal targets, customer satisfaction measures, and operational standards.
- Implement continuous improvement initiatives across people, processes, productivity, and service quality.
- Take a visible, hands‑on leadership approach, supporting the team on the ground while maintaining a strategic focus.
- Candidate Profile
- Proven experience in Aftersales or Service Management with at least 3 years’ experience in an automotive dealership environment.
- Strong understanding of manufacturer KPIs, performance management, customer satisfaction, and service profitability.
- A detail-focused, highly organised leader who sets exacting standards and follows through consistently.
- Demonstrated ability to coach, motivate, and develop large teams while building a culture of ownership and excellence.
- What’s on Offer
- Competitive salary with performance-related incentives
- Generous annual leave entitlement
- Comprehensive pension and life assurance benefits
- Employee discounts across a range of products and services
- Vehicle purchase and maintenance benefits
- Health and wellbeing support programmes
- Ongoing training, development, and career progression opportunities
- Flexible and family-friendly working arrangements
- Community engagement and volunteering initiatives
- Additional employee reward and recognition schemes
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