Rehabilitation Case Manager -Graduate MSK Therapist in Croydon, Manchester

Location: Croydon or Manchester Area - Hybrid working (min of 2 days per week in the office)

Hours: Full time, 37.5 hours per week

Status: Permanent

Salary: £28-£29k depending on location

Qualifications, Skills and Experience:

• Graduate in Physiotherapy, Sports Therapy or Sports Rehabilitation, post-graduate clinical hands-on experience required, relevant industry background preferred

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services.

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in an MSK Therapy discipline – for example, Sports Therapy or Sport Rehabilitation. HCML’s Corporate Health Rehabilitation Case Managers utilise their clinical experience in a telephonic and video-based environment to effectively assist injured individuals with their recovery (return to function and work).

This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their clinical skillset and experience outside of the hands-on clinical or sporting environment.

This role offers a great opportunity to anyone who is looking to start a career in case management - we provide supportive ongoing CPD and training opportunities, clinical escalations and case support – you will be made to feel an integral part of the team!

The day-to-day role includes:

• remotely assessing patient needs using biopsychosocial model;
• handling calls from patients, customers or treatment providers;
• managing outcomes from HCML digital rehabilitation services;
• managing an active open casebook;
• supporting Customer Experience Consultants with capturing patient and customer feedback;
• using experience and expertise to deliver excellent patient and customer-centred outcomes.

Main Roles and Responsibilities:

Clinical Service Delivery

• Deliver clinically robust, consistent, and comprehensive remote (phone or video) assessments which lead to clinically excellent outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio-psychosocial model with patient case management and with clinical decisions
• Utilising expertise at every contact point with patients as a chance to educate & provide clinical support
• Capture and routinely assess progress against set goals of rehabilitation, working collaboratively with treating practitioners to achieve functional outcomes

Patient Care

• Individual and shared responsibility for patient cases, i.e. owning a caseload and supporting colleagues in a team focused environment
• Contribute to key performance metrics that enable HCML services to thrive
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate (and maximising use of systems/platforms available to you)
• Taking a forward thinking, patient-centred approach to overcoming case hurdles

Personal Profile:

• Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy) ~1+ years clinical/hands-on experience or previous case management or vocational rehabilitation expertise
• Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
• Live within travelling distance to an HCML office – Croydon / Manchester (hybrid working setup) (Preferred)
• Experience with delivering high quality customer service and case management (Preferred)
• Experience in Health, Insurance, Medical industries (Preferred)
• Experience of investigating and resolving complaints, knowledge of FCA (Financial Conduct Authority) regulations

Role Competencies:

• Deciding and Initiating Action
• Working with People
• Adhering to Principles, Practices & Values
• Presenting & Communicating Information
• Applying Expertise & Technology
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with Pressures & Setbacks
• Persuading and Influencing

Benefits:

• Competitive salary with annual pay review
• Employee referral bonus – £1250
• 25 days holiday plus Bank Holidays
• Flexible working arrangements available including some home working
• Company pension – 6% employer contribution following probation
• Cash Plan access, with various levels of cover
• Cycle to Work scheme
• Online yoga and monthly Wellbeing webinars
• Robust & experienced case management team on hand to support (multi-disciplinary)
• Commitment to CPD, staff development and growth
• Professional memberships sponsored under permanent contracts

The successful candidate will be passionate about delivering excellent clinical standards and customer service. When applying, please provide answers to the screening questions listed within the application platform and a cover letter that details primary reasons for your application.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. All successful candidates will be subject to DBS checks.