Clinical Services Manager

2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Location: Croydon or Manchester FTE: 1 – Maternity Cover for c10 months Purpose of the role The Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. This role is a secondment to cover Maternity Leave. Key Responsibilities Operational Line Management: Oversee the operational management of 6-8 direct reports. Account Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations. Relationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services. Service Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards. Staff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews. Budget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend. Management Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCML’s high standards of care & performance. Client Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner. Person Specification Experience – Essential Customer and account management experience. Demonstrable (2+ years) evidence of people management skill, including with staff (& self) development and engagement. Experience – Desirable Account management in a healthcare or insurance setting Experience with finance/commercial modelling and customer negotiations Skills & Knowledge Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint). Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills Attributes Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results. Qualifications And Training Educated to degree level, or relevant professional qualifications Clinical degree, especially if MSK related. All successful candidates will be subject to DBS checks. HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Apply for role Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Health Care Provider Industries Wellness and Fitness Services Referrals increase your chances of interviewing at HCML by 2x Get notified about new Clinical Services Manager jobs in Croydon, England, United Kingdom . 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