At a Glance
- Tasks: Support patients and treatment providers through calls, emails, and digital platforms.
- Company: Join a dynamic healthcare team in Croydon or Manchester with hybrid working options.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patient care while developing your communication and organisational skills.
- Qualifications: Experience in customer service and a relevant clinical degree preferred.
The predicted salary is between 30000 - 40000 € per year.
Reports to: Clinical Services Coordinator
Direct Reports: N/A
Location: Croydon or Manchester (hybrid working available)
Working Hours: 37.5, Monday to Friday shifts between 8am and 6.30pm with occasional Saturday shift (9am - 1pm)
Purpose of Role: Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.
Key Responsibilities:
- Handling calls from patients, customers or treatment providers
- Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
- Managing a small caseload and communicating with external parties through our digital platforms
- Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
- Supporting the Customer Experience Consultant with capturing patient and customer feedback
- Able to work hybrid from home and office (Croydon or Manchester)
- Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)
Person Specification
Essential
- Have experience in delivering a high standard of customer service or administrative duties
Skills & Knowledge
- Good customer service skills, empathetic and looking to go above and beyond for resolution
- Strong IT literacy skills including MS Office
- Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
Attributes
- Good attention to detail with the ability to work quickly and accurately in a fast paced environment
Qualifications and Training
- Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)
- Have, or able to quickly obtain, membership with a relevant professional body (BASRaT, SST, STA, HCPC)
Clinical Assistant employer: HCML
As a Clinical Assistant with us, you'll be part of a supportive and dynamic team that values your contributions and fosters a culture of collaboration and growth. With hybrid working options available in Croydon or Manchester, we offer flexibility to balance your professional and personal life, alongside opportunities for career advancement in the healthcare sector. Join us to make a meaningful impact on patient care while enjoying a rewarding work environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare field, especially those who work as Clinical Assistants. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with patients and treatment providers, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed competing priorities in past roles. This will demonstrate that you can handle the fast-paced environment of a Clinical Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Clinical Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're a great fit for the Clinical Assistant role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your communication skills and attention to detail!
Showcase Your Communication Skills:Since this role involves liaising with patients and treatment providers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HCML
✨Know Your Stuff
Before the interview, make sure you understand the role of a Clinical Assistant inside out. Familiarise yourself with case management processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with patients and treatment providers, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer queries or complaints in the past. This will demonstrate your ability to build strong relationships.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a complaint or juggling multiple tasks. Think of real-life examples where you've successfully navigated similar challenges. This will showcase your problem-solving skills and attention to detail.
✨Dress the Part and Be Punctual
Even if the interview is virtual, dress professionally to make a good impression. Also, ensure you're on time—this shows respect for the interviewer's schedule and reflects your organisational skills, which are crucial for the role.
