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- Tasks: Provide top-notch customer support in Welsh and English via phone and email.
- Company: Join a vibrant team in Belfast, dedicated to outstanding customer service.
- Benefits: Relocation support, competitive salary, and a permanent contract with flexible hours.
- Other info: Engage in motivational activities and enjoy a dynamic work environment.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Must be fluent in Welsh and English with at least 6 months of customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
We're happy to help relocate the right candidate to Belfast, Northern Ireland as this is an office-based role - so relocation is required.
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in Welsh and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both Welsh and English with professional telephone etiquette.
Desirable Criteria:
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
- 40 hours per week.
- Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (Saturday 1 in 3).
- Permanent contract.
Welsh Speaking Customer Service Advisor employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your Welsh! Since this role requires communication in both Welsh and English, brush up on your language skills. You could even role-play common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you resolved customer issues effectively. This will demonstrate your ability to handle queries on a first call resolution basis.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Welsh Speaking Customer Service Advisor role. Highlight your experience in customer service and your language skills in both Welsh and English. We want to see how you fit into our team!
Showcase Your Passion: In your application, let us know why you're passionate about delivering outstanding customer service. Share any relevant experiences that demonstrate your commitment to helping others. We love candidates who take pride in their work!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at HCLTech
✨Brush Up on Your Welsh and English
Since this role requires excellent communication skills in both Welsh and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language proficiency during the interview by discussing your previous customer service experiences in both tongues.
✨Know Your Customer Service Basics
Familiarise yourself with common customer service scenarios and how to handle them effectively. Be ready to share examples of how you've resolved customer queries in the past, especially focusing on first call resolution and any escalation procedures you've followed.
✨Show Your Passion for Customer Service
Employers love candidates who are genuinely passionate about helping others. During the interview, express your enthusiasm for delivering outstanding customer service and share specific instances where you went above and beyond for a customer.
✨Be Ready for Shift Patterns
Since the role involves rotational shift patterns, be prepared to discuss your flexibility regarding working hours. Show that you're willing to adapt and highlight any previous experience you have with similar schedules to reassure them of your commitment.