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- Tasks: Provide advanced support for IT hardware and end-user devices, ensuring seamless operations.
- Company: Join HCLTech, a global leader in technology with a startup mindset.
- Benefits: Enjoy a supportive culture, opportunities for growth, and focus on total wellbeing.
- Why this job: Make a real impact while working on exciting projects in a diverse team.
- Qualifications: Bachelor’s degree in IT or related field and 3-5 years of relevant experience.
- Other info: Get involved in CSR initiatives and various engagement councils to find your spark.
The predicted salary is between 28800 - 48000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
The FSO L2 role is responsible for providing advanced on‑site and remote support for IT hardware and end‑user devices. This includes installation, maintenance, troubleshooting, and coordination with multiple teams to ensure seamless IT operations. The role demands strong technical skills, customer service orientation, and adherence to ITIL processes.
Key Responsibilities- Resolve escalated hardware and software issues from L1; perform root cause analysis for recurring problems.
- Provide hands‑on support for desktops, laptops, printers, and peripherals; manage break‑fix activities and preventive maintenance.
- Oversee deployment, maintenance, and disposal of IT assets; ensure compliance with organizational policies and regulatory requirements.
- Collaborate with Site IT Leads, POCs, and service desk teams for seamless service delivery; participate in governance calls and reviews.
- Maintain accurate records of incidents, service requests, and asset inventory; prepare service review presentations and improvement plans.
- Identify and mitigate risks associated with IT operations to ensure business continuity and data security.
- Bachelor’s degree in computer science, IT, or related field.
- ITIL Foundation Certification (mandatory).
- 3–5 years of experience in Field Support Operations or related IT roles.
- Preferred: Knowledge of HAM (Hardware Asset Management) processes.
A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
To know more about us visit – www.hcltech.com
Field Support Engineer in Tynemouth employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in Tynemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HCLTech on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL processes. We want to show that we can handle those hardware and software issues like a champ!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. We need to demonstrate that we can communicate effectively and keep users happy while solving their tech problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the HCLTech family.
We think you need these skills to ace Field Support Engineer in Tynemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Support Engineer role. Highlight your technical skills, customer service experience, and any relevant ITIL knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at HCLTech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to hardware and software troubleshooting. Be prepared to discuss specific issues you've resolved in the past, as well as your approach to root cause analysis. This will show that you have the hands-on experience needed for the Field Support Engineer role.
✨Showcase Your Customer Service Skills
Since this role requires excellent communication and customer service orientation, think of examples where you've gone above and beyond to help a user or team. Highlighting your ability to work in a global, multi-vendor environment will also set you apart.
✨Familiarise Yourself with ITIL Processes
As ITIL Foundation Certification is mandatory, make sure you understand the key principles and processes. Be ready to discuss how you've applied ITIL practices in your previous roles, especially in relation to service desk operations and incident management.
✨Prepare for Team Collaboration Questions
Collaboration is key in this role, so think about times when you've worked with different teams to achieve a common goal. Be prepared to discuss how you handle governance calls and reviews, and how you maintain accurate records of incidents and service requests.
