We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Main Responsibilities
- Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
- Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
- Incident management - IT helpdesk consulting, break-fix support
- Planned software and hardware upgrade support
Job Requirements - Relevant Personnel must:
- Have at least four years of relevant work experience
- Have good understanding and communication skills
- Have fluent or advanced written and spoken English language competency skills
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines
- Be responsible and hardworking
- Have a college degree or above
- Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4
- A supportive, diverse and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
- For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
