Field Services Engineer in Stevenage

Overview

HCLTech is a globally recognized leader in the Tech and IT industry. The FSO L2 role provides advanced on‑site and remote support for IT hardware and end‑user devices, including installation, maintenance, troubleshooting, and coordination with multiple teams to ensure seamless IT operations.

Key Responsibilities

• Resolve escalated hardware and software issues from L1 and perform root cause analysis for recurring problems.
• Provide hands‑on support for desktops, laptops, printers, and peripherals; manage break‑fix activities and preventive maintenance.
• Oversee deployment, maintenance, and disposal of IT assets; ensure compliance with organizational policies and regulatory requirements.
• Collaborate with Site IT Leads, POCs, and service desk teams for seamless service delivery; participate in governance calls and reviews.
• Maintain accurate records of incidents, service requests, and asset inventory; prepare service review presentations and improvement plans.
• Identify and mitigate risks associated with IT operations to ensure business continuity and data security.
• Apply strong knowledge of hardware troubleshooting and IT asset lifecycle management.
• Follow ITIL processes and service desk operations.
• Exhibit excellent communication and customer service skills.
• Work effectively in a global, multi‑vendor environment.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• ITIL Foundation Certification (mandatory).
• 3–5 years of experience in Field Support Operations or related IT roles.
• Preferred: Knowledge of HAM (Hardware Asset Management) processes.
• Supportive, diverse, and global team with a brilliant culture.
• Opportunities to upskill and engage in exciting projects.
• Commitment to Total Wellbeing and participation in CSR, Diversity, Women Connect, and other engagement initiatives.
• Website: www.hcltech.com
• Candidate Data Privacy Notice available.

Employment Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: Information Services, IT Services, IT Consulting