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- Tasks: Lead the design and implementation of innovative ServiceNow solutions for clients.
- Company: Join HCLTech, a $13 billion global tech leader with a startup mindset.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a team that values ideas and drives impactful change in technology.
- Qualifications: 10 years of experience as a ServiceNow Technical Architect with relevant certifications.
- Other info: Work with cutting-edge technology and collaborate with diverse teams globally.
The predicted salary is between 54000 - 84000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
EXPERIENCE : 10+ Years
As a ServiceNow Technical Architect, you\’ll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You\’ll work closely with clients and development teams to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform.
Key Responsibilities
- Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design.
- Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and roadmaps, identifying opportunities for leveraging out-of-the-box capabilities, integrations, and strategic customizations.
- Technical Advisory & Governance: Act as a subject matter expert and technical advisor to clients and internal teams, providing guidance on platform capabilities, performance optimization, security, and scalability. Establish technical governance to ensure solution integrity.
- Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations.
- Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to:
- Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.
- Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards.
- IT Service Management (ITSM).
- IT Operations Management (ITOM).
- Customer Service Management (CSM).
- Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server).
- Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards, and performance best practices. Participate in code reviews and ensure solution quality.
- Prototyping & Demonstrations: Lead the creation of technical prototypes and conduct demonstrations of proposed ServiceNow solutions, showcasing platform capabilities and addressing client requirements.
- Performance Tuning & Optimization: Identify and address performance bottlenecks, ensuring the scalability and optimal performance of ServiceNow applications.
- Advanced Scripting & Development: Possess expert-level experience with ServiceNow scripting (Server-side JavaScript, GlideRecord, GlideSystem, UI Policies, Business Rules, Client Scripts, Script Includes) and the development of custom applications.
- Agile Leadership: Guide agile development teams from a technical perspective, ensuring that user stories and technical tasks align with the overall architectural vision and delivery goals.
- Platform Evolution: Stay current with the latest ServiceNow features, releases, and industry trends, applying new knowledge to enhance architectural designs and client solutions.
Skills
- Extensive experience as a ServiceNow Technical Architect or in a similar lead architectural role.
- Demonstrated ability to design and implement end-to-end ServiceNow solutions across multiple modules.
- Deep understanding of the ServiceNow platform architecture, data model, and security framework.
- Expertise in ServiceNow best practices, including platform governance, performance optimization, and security hardening.
- Proven experience with large-scale ServiceNow implementations and complex integrations.
- Strong analytical and problem-solving skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience with Agile development methodologies.
- Relevant ServiceNow certifications (e.g., Certified Master Architect, Certified Technical Architect, Certified Application Developer, Certified System Administrator).
- ServiceNow GRC & SecOps
ServiceNow IRM Architect employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow IRM Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can help you stand out during discussions with potential employers, showcasing your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss your experience with complex integrations and architectural designs. Be ready to share specific examples of how you've successfully implemented ServiceNow solutions, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Showcase your leadership skills by discussing your experience guiding agile development teams. Highlight how you've aligned technical tasks with architectural visions, as this is crucial for a role like the ServiceNow IRM Architect.
We think you need these skills to ace ServiceNow IRM Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience as a ServiceNow Technical Architect. Focus on specific projects where you designed and implemented ServiceNow solutions, particularly across the modules mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Mention how your skills align with HCLTech's mission and values, and provide examples of how you've led architectural design and implementation in previous roles.
Showcase Relevant Certifications: List any relevant ServiceNow certifications prominently in your application. This demonstrates your commitment to professional development and expertise in the platform, which is crucial for the role.
Highlight Problem-Solving Skills: Use specific examples to illustrate your analytical and problem-solving skills. Describe situations where you translated complex business requirements into technical solutions, showcasing your ability to communicate effectively with both technical and non-technical stakeholders.
How to prepare for a job interview at HCLTech
✨Showcase Your Architectural Expertise
Be prepared to discuss your experience in designing and implementing ServiceNow solutions. Highlight specific projects where you led architectural decisions, focusing on how you aligned them with business objectives and best practices.
✨Demonstrate Cross-Module Knowledge
Familiarise yourself with various ServiceNow modules, especially Integrated Risk Management and Security Operations. Be ready to explain how your expertise in these areas can benefit the company and improve their platform strategy.
✨Prepare for Technical Scenarios
Anticipate technical questions or scenarios that may arise during the interview. Practice explaining complex concepts in a simple manner, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Emphasise Agile Leadership Experience
Since the role involves guiding agile development teams, be sure to share your experiences in agile environments. Discuss how you've ensured alignment between user stories and architectural vision, showcasing your leadership skills.
