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- Tasks: Provide Level 1 Service Desk support, focusing on troubleshooting and user assistance.
- Company: Join HCL Technologies, a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, remote work options, and a focus on total wellbeing.
- Why this job: Be part of a diverse team, make an impact, and grow your skills in a supportive culture.
- Qualifications: 0-2 years in IT support, basic tech knowledge, and strong communication skills required.
- Other info: Opportunities to engage in CSR initiatives and join various employee councils.
The predicted salary is between 24000 - 36000 £ per year.
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Talent Acquisition at HCL Technologies – Europe
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Candidate should have Valid authorization to work in UK
This role will be responsible for providing Level 1 Service Desk support to end users, particularly focusing on laptop enrolling, basic troubleshooting, and resolving user calls related to IT services. The ideal candidate will demonstrate strong communication skills, fundamental technical knowledge, and a keen focus on customer satisfaction.
Expected qualification and critical experiences
- 0–2 years of experience in IT service desk or technical support roles.
- Basic understanding of laptop hardware/software configurations.
- Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
- Ability to enroll and support user devices as per organizational standards.
- Experience in logging and tracking incidents via a ticketing system.
- Working knowledge or experience with BMC Remedy or any similar ticketing tools is required.
- Proven ability to communicate effectively with end users and internal teams in English.
Mandatory Skills
- Good understanding & knowledge on Windows Operating systems Windows 7,10 and 11 and general troubleshooting steps.
- Good understanding of IT security, ITIL and compliance issues related to endpoint management
- Excellent communication and customer service skills in English.
- Ability to guide users through common technical issues.
- Basic understanding of networking concepts (IP, DNS, DHCP).
- Hands-on experience with enrolling laptops or endpoint devices.
Good to Have
- Exposure to ITIL framework or similar service management practices.
- Familiarity with service desk tools like ServiceNow, Remedy, or equivalent.
- Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions.
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits
- Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology and Customer Service
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Industries
IT Services and IT Consulting
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Service Desk Associate employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Associate
✨Tip Number 1
Familiarise yourself with the common technical issues that users face, especially related to laptop hardware and software. This will help you respond confidently during any informal discussions or interviews.
✨Tip Number 2
Brush up on your knowledge of ITIL and service desk tools like BMC Remedy or ServiceNow. Being able to discuss these frameworks and tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by explaining technical concepts in simple terms. This is crucial for a Service Desk Associate role, as you'll need to guide users through troubleshooting steps.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Service Desk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk or technical support roles. Emphasise your understanding of Windows operating systems and any hands-on experience with laptop enrolling.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and customer service experience.
Showcase Technical Knowledge: Include any relevant technical knowledge in your application, such as familiarity with ticketing systems like BMC Remedy or ServiceNow, and your understanding of networking concepts like IP and DNS.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HCLTech
✨Know Your Tech Basics
Make sure you brush up on your understanding of Windows operating systems and basic troubleshooting steps. Familiarity with laptop hardware/software configurations will be crucial, so be prepared to discuss these topics during the interview.
✨Demonstrate Communication Skills
Since this role involves providing support to end users, showcasing your communication skills is key. Practice explaining technical concepts in simple terms, as you'll need to guide users through common issues effectively.
✨Familiarise Yourself with Ticketing Systems
Having experience with ticketing tools like BMC Remedy or ServiceNow is a plus. Be ready to talk about any previous experience you've had with logging and tracking incidents, as this will show your familiarity with service desk operations.
✨Show Enthusiasm for Customer Satisfaction
HCL Technologies values customer satisfaction highly. Prepare examples from your past experiences where you went above and beyond to help a user or resolve an issue, demonstrating your commitment to excellent service.
