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For Companies At a Glance
- Tasks: Lead daily management of service delivery and ensure contract compliance.
- Company: Join HCLTech, a leader in the telecommunications industry, based in Warwickshire.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be at the forefront of telecom service management, driving improvements and innovation.
- Qualifications: 2-3 years in service management, fluent English, and relevant certifications required.
- Other info: Engage in special projects and collaborate with senior management for impactful results.
The predicted salary is between 48000 - 72000 £ per year.
HCLTech Warwickshire, England, United Kingdom
Service Delivery Manager – Telecom
The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Major Responsibilities
Functional Performance:
- Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans.
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs.
Operational / Performance Management
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Identify ongoing benefits, opportunities, and innovation for continual service improvement.
ADHOC
- Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
- Participate in business meetings and general inputs in day-to-day improvements.
Education Requirements:
Professional Certifications:
- ITIL Foundation v4
- CISCO CSM
Candidate Background: Skills, Knowledge, and Abilities:
- Languages – Fluent Level of English
- 2-3 years of related service management in Telecoms/ Telecommunications industry
- Strong organizational, presentation, and problem-solving skills
- Business and Financial acumen
- Ability to communicate with multiple levels of leadership
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management and Management
Industries
- Telecommunications
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Service Delivery Manager - Telecom employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Telecom
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the telecom industry. Understanding these metrics will help you demonstrate your ability to manage service levels effectively during interviews.
✨Tip Number 2
Network with professionals in the telecom sector, especially those who have experience in service delivery management. Engaging with them can provide insights into the role and may lead to referrals or recommendations.
✨Tip Number 3
Stay updated on the latest trends and technologies in telecommunications. Being knowledgeable about current developments will show your commitment to the industry and your readiness to contribute to service improvements.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed client relationships and resolved issues in previous roles. Highlighting your problem-solving skills and customer-centric approach will be crucial in the interview process.
We think you need these skills to ace Service Delivery Manager - Telecom
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Understand the key responsibilities and required skills, especially in service management and telecommunications.
Tailor Your CV: Customize your CV to highlight relevant experience in service management within the telecom industry. Emphasize your organizational skills, problem-solving abilities, and any certifications like ITIL Foundation v4 or CISCO CSM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention specific examples of past experiences where you successfully managed service delivery or improved performance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any grammatical errors or typos, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at HCLTech
✨Understand the Telecom Landscape
Make sure you have a solid grasp of the telecommunications industry, including current trends and challenges. This knowledge will help you demonstrate your expertise and show that you're well-prepared for the role.
✨Showcase Your Service Management Experience
Be ready to discuss your previous experience in service management, particularly in telecoms. Highlight specific examples where you've successfully managed contracts, conducted service reviews, or improved performance metrics.
✨Prepare for Relationship Management Questions
Expect questions about how you manage relationships with clients and stakeholders. Prepare examples that illustrate your ability to maintain customer health and address any red flag issues effectively.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey your problem-solving abilities.
