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- Tasks: Manage daily service delivery and ensure contract compliance in the telecom sector.
- Company: Join a leading telecom company focused on innovative service solutions.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Be at the forefront of telecom services, driving improvements and making a real impact.
- Qualifications: Bachelor’s degree and 2-3 years in service management; ITIL Foundation v4 certification preferred.
- Other info: Fluent English required; strong organizational and problem-solving skills are essential.
The predicted salary is between 48000 - 72000 £ per year.
HCLTech Atherstone, England, United Kingdom
Service Delivery Manager – Telecom
The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Major Responsibilities
Functional Performance:
- Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans.
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs.
Operational / Performance Management
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Identify ongoing benefits, opportunities, and innovation for continual service improvement.
ADHOC
- Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
- Participate in business meetings and general inputs in day-to-day improvements.
Education Requirements:
Professional Certifications:
- ITIL Foundation v4
- CISCO CSM
Candidate Background: Skills, Knowledge, and Abilities:
- Languages – Fluent Level of English
- 2-3 years of related service management in Telecoms/ Telecommunications industry
- Strong organizational, presentation, and problem-solving skills
- Business and Financial acumen
- Ability to communicate with multiple levels of leadership
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Management
Industries
Telecommunications
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Service Delivery Manager - Telecom employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Telecom
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the telecom industry. Understanding these metrics will help you demonstrate your ability to manage service levels effectively during interviews.
✨Tip Number 2
Network with professionals in the telecom sector, especially those who have experience as Service Delivery Managers. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and technologies in telecommunications. Being knowledgeable about current developments will show your commitment to the industry and your readiness to contribute to service improvements.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed client relationships and resolved issues in previous roles. Real-life scenarios will illustrate your problem-solving skills and ability to maintain customer satisfaction.
We think you need these skills to ace Service Delivery Manager - Telecom
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in service management, particularly in the telecom industry. Use specific examples that demonstrate your organizational and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with service level assessments and relationship management, and express your enthusiasm for the position.
Highlight Certifications: If you have relevant certifications like ITIL Foundation v4 or CISCO CSM, make sure to prominently feature them in your application. This can set you apart from other candidates.
How to prepare for a job interview at HCLTech
✨Understand the Role
Make sure you have a clear understanding of the Service Delivery Manager role in the telecom industry. Familiarize yourself with key responsibilities like service management reviews and contract compliance, as well as how they align with customer business plans.
✨Showcase Your Experience
Prepare to discuss your previous experience in service management within the telecommunications sector. Highlight specific examples where you've successfully managed customer relationships, conducted performance assessments, or implemented service improvement plans.
✨Demonstrate Communication Skills
Since the role requires communication with multiple levels of leadership, practice articulating your thoughts clearly and confidently. Be ready to explain complex concepts in a way that is easy to understand for different stakeholders.
✨Prepare Questions
Have insightful questions ready to ask about the company's service delivery processes and future opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
