Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily contract compliance and oversee service delivery for telecom clients.
- Company: Join a leading telecom company focused on innovative service management.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Be the key player in enhancing customer relationships and driving service improvements.
- Qualifications: Bachelor’s degree and 2-3 years in telecom service management required.
- Other info: ITIL Foundation v4 and CISCO CSM certifications are a plus.
The predicted salary is between 42000 - 84000 £ per year.
Job Description
Service Delivery Manager – Telecom
The Service Delivery Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Major Responsibilities
Functional Performance:
- Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans
- Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Relationship Management
- Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs.
Operational / Performance Management
- Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
- Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
- In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
- Identify ongoing benefits, opportunities, and innovation for continual service improvement
ADHOC
- Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
- Participate in business meetings and general inputs in day-to-day improvements.
Education Requirements:
Bachelor’s or equivalent degree
Professional Certifications:
- ITIL Foundation v4
- CISCO CSM
Candidate Background: Skills, Knowledge, and Abilities:
- Languages – Fluent Level of English
- 2-3 years of related service management in Telecoms/ Telecommunications industry
- Strong organizational, presentation, and problem-solving skills
- Business and Financial acumen
- Ability to communicate with multiple levels of leadership
Service Delivery Manager - Telecom employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Telecom
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the telecom industry. Understanding these metrics will help you demonstrate your ability to manage service levels effectively during interviews.
✨Tip Number 2
Network with professionals in the telecom sector, especially those in service delivery roles. Engaging with them can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Stay updated on the latest trends and technologies in telecommunications. Being knowledgeable about innovations can set you apart and show your commitment to continuous improvement in service delivery.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed customer relationships and improved service delivery in past roles. Real-life scenarios can illustrate your problem-solving skills and operational management experience.
We think you need these skills to ace Service Delivery Manager - Telecom
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in service management, particularly in the telecom industry. Emphasize your organizational skills, problem-solving abilities, and any certifications like ITIL Foundation v4.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your enthusiasm for the company. Mention specific examples from your past experiences that demonstrate your ability to manage client relationships and improve service delivery.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to service level assessments, performance management, or process improvements. This will help illustrate your impact in previous roles.
How to prepare for a job interview at HCLTech
✨Understand the Role
Make sure you have a clear understanding of the Service Delivery Manager role in the telecom industry. Familiarize yourself with key responsibilities such as service management reviews and contract compliance, so you can speak confidently about how your experience aligns with these tasks.
✨Showcase Your Communication Skills
Since this role involves managing relationships with key stakeholders, be prepared to demonstrate your communication skills. Share examples of how you've effectively communicated with different levels of leadership in previous roles, especially in challenging situations.
✨Prepare for Performance Metrics Discussion
Be ready to discuss your experience with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Think of specific instances where you analyzed performance data and implemented improvements, as this will show your analytical and problem-solving abilities.
✨Highlight Your Organizational Skills
The role requires strong organizational skills, so come prepared with examples of how you've managed multiple projects or tasks simultaneously. Discuss any tools or methods you use to stay organized and ensure timely delivery of services.
