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- Tasks: Lead a dynamic team to meet client goals and enhance customer experiences.
- Company: Join HCL, a leader in delivering exceptional service in a competitive market.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a vibrant culture that values leadership, creativity, and teamwork.
- Qualifications: 1+ year in team management; must have the right to work in the UK.
- Other info: Background checks required due to the nature of the role.
The predicted salary is between 29640 - 37000 £ per year.
Job Description:
- Meet Client and Organization objectives at a center and team level
- Observe individual transactions and monitor to find best practices and improvement opportunities
- Managing the floor ensuring consistency, adherence and discipline
- Participate in planning and execution of work for self and team
- Report performance and escalate problems
- Establish and maintain effective work procedures
- Review, assess and identify coaching & training needs to provide staff with necessary skills and knowledge
- Understand, communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customers’ experiences in both a regulated and a competitive market.
- Plan and monitor operations initiatives to improve the efficiency and effectiveness of the voice process
- Review and ensure processes are in compliance with internal policies and external regulations.
- Respond to escalated issues regarding performance and quality.
- Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
- Interface and coordinate with various stakeholders
Behavioural Competencies:
- Excellent leadership and motivational qualities
- Excellent presentation, design and writing skills
- Strong leadership skills and ability to demonstrate same. Strong negotiation skills gained in a changing environment.
- Proven track record of meeting and exceeding expectations.
- Ability to inspire and support team, customers and colleagues. Able to work on own initiative and manage own time and workload effectively. Confident decision maker, able to work on own initiative.
- Commercially aware, customer centric individual. Quick learner
- Develop a good working internal relationship with stake holders. Creative problem solving skills
- Strong attention to detail and quality.
- Self-motivation with positive approach to targets
- Flexible with Shifts
Experience:
- Minimum 1 year in Team management
Required:
- Right To Work in the UK
- Complete and clear our Backgrounding checks (Financial & Criminal) due to nature of the job.
- Working Hours: 08:00-19:00 Monday – Friday & 1 Saturday in 3 08:00-14:00
Pay: Up to £29,640.00 per year
Senior Team Leader employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Team Leader
✨Tip Number 1
Familiarise yourself with the company's values and objectives. Understanding what drives us at StudySmarter will help you align your leadership style with our goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed teams in the past. Highlighting your experience in motivating and leading teams will demonstrate your capability for the Senior Team Leader role.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've effectively handled escalated issues. This will illustrate your ability to maintain performance and quality under pressure.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can give you an edge during the interview process.
We think you need these skills to ace Senior Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and leadership. Use specific examples that demonstrate your ability to meet client and organisational objectives, as well as your skills in coaching and training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership qualities and your understanding of the role. Mention how your past experiences align with the job description, particularly in managing operations and improving efficiency.
Highlight Key Competencies: In your application, emphasise your behavioural competencies such as strong negotiation skills, attention to detail, and problem-solving abilities. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Senior Team Leader role.
How to prepare for a job interview at HCLTech
✨Showcase Your Leadership Skills
As a Senior Team Leader, demonstrating your leadership qualities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and inspire others.
✨Understand the Company’s Objectives
Familiarise yourself with the company's strategic direction and business objectives. Be ready to discuss how you can align your team's performance with these goals and enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you've had to manage escalated issues or improve processes, and be prepared to explain your approach.
✨Demonstrate Your Commercial Awareness
Being commercially aware is key for this role. Research the industry trends and challenges the company faces, and be prepared to discuss how you can contribute to overcoming these challenges while maintaining compliance.
