At a Glance
- Tasks: Support Windows and MAC devices, handle service desk calls, and provide hardware/software assistance.
- Company: Join a $13+ billion global tech leader with a startup mindset.
- Benefits: Diverse team culture, upskilling opportunities, and focus on total wellbeing.
- Other info: Engage in exciting projects and initiatives like CSR and Diversity Councils.
- Why this job: Find your spark and make a real impact in a supportive environment.
- Qualifications: Experience with service desk operations and basic tech support skills.
The predicted salary is between 35000 - 40000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.
We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors.
It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
We want you to find your spark.
Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Responsibilities
- Should be able to work on Windows and MAC devices.
- Should be able to take service desk calls when callflow is high
- Point of escalatoin for service desk tickets.
- Hardware, software suppot along, basic wifi knowledge.
- VIP support.
Benefits
- A supportive, diverse and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www. hcltech. com
- For more information on how we process your personal data, please refer to HCLTech’s
Candidate Data Privacy Notice.
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Senior Administrator Deskside Services employer: HCLTech
HCLTech is an excellent employer for those looking to advance their careers in cloud and infrastructure migration. With a strong focus on professional development, employees benefit from competitive compensation and a collaborative work culture that encourages innovation and growth. Located in a dynamic environment, HCLTech offers unique opportunities to work on cutting-edge technology projects while ensuring a supportive atmosphere for personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator Deskside Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HCLTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HCLTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Administrator Deskside Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HCLTech:Your cover letter is your chance to shine! Tell us why you want to work at HCLTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HCLTech!
How to prepare for a job interview at HCLTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
