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For Companies At a Glance
- Tasks: Manage customer engagement and support SAP project delivery.
- Company: Join HCLTech, a leading global tech company with 225,000+ employees.
- Benefits: Enjoy remote work, career development, and comprehensive employee benefits.
- Why this job: Make a real impact in tech while working in a diverse and innovative environment.
- Qualifications: 5+ years in SAP Basis, HANA experience, and cloud knowledge required.
- Other info: Be part of a certified great workplace with a focus on equality and opportunity.
The predicted salary is between 48000 - 72000 £ per year.
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Your Role & Responsibilities
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
- Supporting in de-escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement
- Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime
- Systematic and faster onboarding of associates: mandatory trainings documentation
- Enabling continuous delta KTs on new topics and refresher sessions.
Qualifications & Experience
- Technical expertise in SAP Basis area with minimum of 5 years of experience.
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences
- 5 - 6 years’ experience with multi-national software/IT organizations.
- 5 years of SAP Basis S/4HANA knowledge.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
Why Us
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
- We offer comprehensive benefits for all employees
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
SAP BASIS & HANA Account Manager employer: HCLTech
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP BASIS & HANA Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends and updates in SAP Basis and HANA. This will not only help you during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in SAP roles, especially those in account management or customer engagement. Engaging with them on platforms like LinkedIn can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer onboarding or resolved critical situations in past roles. Real-life scenarios can showcase your problem-solving skills and experience effectively.
✨Tip Number 4
Research HCLTech's culture and values thoroughly. Understanding their commitment to diversity and employee growth can help you align your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace SAP BASIS & HANA Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your experience in SAP Basis and HANA. Emphasise relevant projects, technical skills, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background in SAP and cloud services makes you a perfect fit for the Digital Customer Engagement Manager position.
Highlight Relevant Experience: In your application, focus on your experience with SAP upgrades, migrations, and SaaS products. Provide examples of how you've successfully managed customer onboarding and project delivery in previous roles.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and problem-solving abilities. These are crucial for managing customer relationships and handling critical situations effectively.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills in SAP Basis and HANA during the interview. Be prepared to discuss your hands-on experience with SAP upgrades, migrations, and any relevant SaaS integrations you've worked on.
✨Demonstrate Problem-Solving Skills
Since the role involves supporting critical customer situations, be ready to share examples of how you've successfully managed similar challenges in the past. This will show your ability to handle pressure and find effective solutions.
✨Understand the Company Culture
Familiarise yourself with HCLTech's values and work environment. They pride themselves on diversity and employee growth, so expressing your alignment with these values can make a positive impression.
✨Prepare Questions for Your Interviewers
Have insightful questions ready to ask your interviewers about the role, team dynamics, and company goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
